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Digital Solutions Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom EchoBlue Media Group Full time

About EchoBlue Media Group

We are a leading provider of B2B digital platforms, serving high-tech industries across aerospace, defense, unmanned systems, and maritime technologies.

Our platforms, including Defense Advancement, Unmanned Systems Technology, and Ocean Science Technology, offer trusted resources for government agencies, defense organizations, and industry professionals.

We deliver consistent, measurable client success through our expertise in technical product marketing, SEO, digital advertising, and social media within high-tech industries.

Job Summary

We are seeking a highly skilled Strategic Account Manager to join our team. As a key member of our client success team, you will be responsible for managing a portfolio of clients, providing exceptional customer service, and driving revenue growth.

Key Responsibilities

  • Client Onboarding and Account Management:
    • Seamlessly integrate new clients onto our platforms, supporting them with conversion tracking attribution and reporting if required.
    • Nurturing existing clients to ensure all clients are fully utilizing our services.
  • Material and Asset Coordination:
    • Collaborating with our clients to gather essential materials and assets and then liaising with our content team to enhance client profiles.
  • Performance Reviews and Dashboard Management:
    • Conducting regular performance reviews with clients, offering insights and strategies to improve their profile's effectiveness and audience reach.
  • Digital Advertising Sales:
    • Content Monitoring and Social Media Engagements:
      • Proactively monitoring client websites and social media activity for potential content sharing opportunities, aiming to amplify their online presence and engagement.
    • Maintain regular communication and meetings with clients to provide them with service updates, performance reports, and process their annual renewal.
    • Maintain accurate client records, keeping track of any contract updates and renewals.

Requirements

  • Education: A Level standard or higher, with a degree in Communications, Marketing, Business Management, or similar desirable but not essential.
  • Experience: A minimum of 2 years' experience in account management within a SaaS, publishing, digital marketing, or agency environment.
  • Skills:
    • Strong relationship building skills and proven ability to multitask and manage a portfolio of clients/projects simultaneously.
    • Exceptional attention to detail and a proactive approach to time management.
    • Advanced rapport building – making our clients feel valued and understood.
    • The ability to apply consultative sales methodologies (SPIN, BANT, and Meddicc, etc.) to align with both the client's and our objectives.
    • Analytical skills – competence in analyzing client performance data to identify trends, opportunities for improvement, and strategies for client retention and growth.

What We Offer

  • Full-time, permanent position.
  • Short 34-hour working week.
  • Company events.
  • Company pension.
  • Cycle to work scheme.
  • Work from home flexibility.

Location

Hybrid remote in Christchurch, Dorset.