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Income Officer
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Tewkesbury, United Kingdom Bromford Full timeAbout the RoleWe are seeking a highly skilled and motivated Income Officer to join our team at Bromford. As an Income Officer, you will play a vital role in ensuring that our customers receive the support they need to manage their income and benefits.Key ResponsibilitiesManage a patch of around 1000 homes, developing strong relationships with customers and...
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Income Officer
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Tewkesbury, United Kingdom Bromford Full timeAbout the RoleWe are seeking a highly skilled and motivated Income Officer to join our team at Bromford. As an Income Officer, you will play a vital role in ensuring that our customers receive the support they need to manage their income and benefits.Key ResponsibilitiesManage a patch of around 1000 homes, developing strong relationships with customers and...
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Tewkesbury, United Kingdom Bromford Full timeAbout the RoleWe are seeking a highly skilled and motivated Income Officer to join our team at Bromford. As an Income Officer, you will play a vital role in ensuring that our customers receive the support they need to manage their income and maintain their tenancies.Key ResponsibilitiesManage a patch of around 1000 homes, developing strong relationships with...
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Tewkesbury, United Kingdom Bromford Full timeAbout the RoleWe are seeking a highly skilled and motivated Income Officer to join our team at Bromford. As an Income Officer, you will play a vital role in ensuring that our customers receive the support they need to manage their income and maintain their tenancies.Key ResponsibilitiesManage a patch of around 1000 homes, developing strong relationships with...
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Income Officer
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Tewkesbury, United Kingdom Bromford Full timeDo you have a passion for customer service? Do you want to join an organisation rated as aGreat Place to Work ?If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you! Our friendly and high performing income management team are responsible for income...
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Tewkesbury, United Kingdom Bromford Full timeDo you have a passion for customer service? Do you want to join an organisation rated as aGreat Place to Work?If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you!Our friendly and high performing income management team are responsible for income...
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Tewkesbury, United Kingdom Bromford Full timeDo you have a passion for customer service? Do you want to join an organisation rated as a Great Place to Work ?If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you! Our friendly and high performing income management team are responsible for income...
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Income Officer
2 months ago
Tewkesbury, United Kingdom Bromford Full timeDo you have a passion for customer service? Do you want to join an organisation rated as aGreat Place to Work?If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you!Our friendly and high performing income management team are responsible for income...
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Income Officer
2 months ago
Tewkesbury, United Kingdom Bromford Full timeDo you have a passion for customer service? Do you want to join an organisation rated as aGreat Place to Work?If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you!If your skills, experience, and qualifications match those in this job overview, do not...
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Income Officer
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Tewkesbury, United Kingdom Bromford Careers Full timeDo you have a passion for customer service? Do you want to join an organisation rated as aGreat Place to Work?If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you!Our friendly and high performing income management team are responsible for income...
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Income Officer
6 hours ago
Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeDo you have a passion for customer service? Do you want to join an organisation rated as aGreat Place to Work?If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you! Our friendly and high performing income management team are responsible for income...
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Income Officer
1 week ago
Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeCustomer Service ExpertiseWe are seeking a skilled Income Officer to join our friendly and high-performing income management team at Bromford. As a key member of our team, you will be responsible for income collection and providing guidance to customers.Key Responsibilities:Collect income from customers in a timely and efficient mannerProvide guidance and...
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Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeMake a Difference in People's LivesWe're seeking a talented individual to join our income management team at Bromford. As an Income Officer, you'll play a vital role in collecting income and providing guidance to customers.Key Responsibilities:Collect income from customers in a timely and efficient mannerProvide expert guidance and support to customers on...
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Income Collector
1 month ago
Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeMake a Difference in People's LivesWe're seeking a talented individual to join our income management team at Bromford. As an Income Officer, you'll play a vital role in collecting income and providing guidance to customers.Key Responsibilities:Collect income from customers in a timely and efficient mannerProvide expert guidance and support to customers on...
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Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeMake a Difference in People's LivesWe're seeking a talented individual to join our income management team at Bromford. As an Income Officer, you'll play a vital role in collecting income and providing guidance to customers.Key Responsibilities:Collect income from customers in a timely and efficient mannerProvide expert guidance and support to customers on...
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Income Officer
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Tewkesbury, United Kingdom Bromford Full timeAbout the Role:We are seeking an experienced Income Officer to join our friendly and high-performing income management team. As an Income Officer, you will be responsible for income collection and providing guidance to customers on subjects like benefits and income maximisation.Key Responsibilities:Manage a patch of around 1000 homes, developing strong...
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Income Collector
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Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeMake a Difference in People's LivesWe're seeking a talented individual to join our income management team at Bromford. As an Income Officer, you'll play a vital role in collecting income and providing guidance to customers.Key Responsibilities:Collect income from customersProvide guidance and support to customersWork collaboratively with the income...
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Income Collector
1 month ago
Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeMake a Difference in People's LivesWe're seeking a talented individual to join our income management team at Bromford. As an Income Officer, you'll play a vital role in collecting income and providing guidance to customers.Key Responsibilities:Collect income from customersProvide guidance and support to customersWork collaboratively with the income...
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Income Collector
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our income management team at Bromford. As an Income Officer, you will play a vital role in ensuring the smooth collection of income and providing guidance to customers.Key Responsibilities:Collect and process income data with accuracy and attention to detailProvide...
Income Officer
2 months ago
Do you have a passion for customer service? Do you want to join an organisation rated as a Great Place to Work? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you
Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You'll manage a patch of around 1000 homes, taking the time to develop relationships with customers. Providing advice and support to those having difficulties with rent payments with a focus on tenancy sustainment.
Some experience in housing or benefits advice would be helpful. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible.
It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it's about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.
This role is a full-time permanent role based in Tewkesbury. An Enhanced DBS check as well as a full driving licence and access to a vehicle is required.
In this role, we want you to bring:
- Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection
- An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage
- Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way
- A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload
- A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements
- Good IT skills, attention to detail, and an excellent work ethic
- A full driving licence and access to a vehicle
The closing date is Thursday 12 September with interviews taking place on Wednesday 25 September 2024 at our Shannon Way office in Tewkesbury.
Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.
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About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
