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Local Engagement Officer

2 months ago

London, United Kingdom House of Commons Full time

Job summary

The Opportunity�

Location: Must live a reasonable distance around 10 miles of Leeds, Manchester or Liverpool)�

You will be responsible for carrying out key engagement activities in Members� constituency offices in and around Yorkshire and the North West. You will be will provide IT coaching, training, advice and guidance to the offices in their region, through a mix of contact methods, primarily face-to-face but also virtual, email and telephone contact. �

You will build relationships and representing the interests of Members and their staff within the Digital Service, and vice versa, and will ensure that the Digital Service is responsive to current and future Member needs.

You will be motivated by a strong customer service ethic. You will be required to develop a good understanding of the work of Parliament and its Members, to understand their priorities and the context within which they work. �

It is essential that you can act autonomously and under their own initiative as well as being an effective team player and will take responsibility for their own performance and the achievement of agreed targets. As a representative of PDS, you will demonstrate the ability to remain calm in the face of difficult situations, acting with professionalism and diplomacy.�

You will recognise the importance of political sensitivity and confidentiality, delivering consistent and impartial advice throughout. You should be comfortable in spending time in constituency offices within their assigned region, with regular travel to Westminster to keep abreast of business at Westminster and PDS developments.�

What You Need

� � �Strong customer service ethic, with the ability to work in partnership with a wide range of people, including middle and senior managers, to manage expectations and to handle challenging situations.

� � �Ability to gather information, analyse processes and recommend courses of action while incorporating the knowledge and views of colleagues, users and suppliers. Excellent influencing, negotiation and facilitation skills; experience working with a range of stakeholders negotiating outcomes that align with programme objectives and priorities.

� � �Outstanding presentation skills, with the ability to deliver promotional sessions, demonstrate technology and respond to challenging questions whilst under scrutiny from large groups of staff.

� � �Experience working without close supervision or without close contact with line manager, independently and proactively managing workload, knowing when to escalate issues or decisions appropriately.

� � �An understanding of change management approaches, whether through formal theory or an awareness of how to implement change in the workplace.

Job description

� � �Building relationships with our customers working outside Westminster, delivering communications, engagement and support to Members and their staff to ensure successful roll out of new services, systems and ways of working.�

� � �Delivering both formal in-person and virtual training on a variety of topics, ranging from Office 365 to cyber security, as well as providing informal training and ongoing support by email and over the phone, liaising with Digital Service colleagues where necessary.

� � �Ensuring that Members and their staff are able to use technology securely, including promoting cyber security best practice as well as encouraging adherence to cyber security policies.

� � �Working autonomously to track own performance and manage own workload in order to meet set objectives.

� � �Encouraging users to consider whether the new services and systems could enable them to make beneficial changes to their working practices.

� � �Supporting customers with the introduction of new digital tools and services, ensuring that users understand why changes are being made and the benefits of these, assessing users� readiness for change, and identifying training and support requirements.

� � �Developing key relationships with, as well as working alongside, operational teams in the Digital Service, in particular our Live Services teams, as well as key offices across Parliament which provide services to Members.

� � �Actively gathering data and generating reports in order to demonstrate the delivery of related benefits.

Please note the above duties are not intended to be an exhaustive list. You may be required to undertake other duties that are appropriate to your role and pay band, as agreed with your line manager.

Person specification

Criterion 1

Strong customer service ethic, with the ability to work in partnership with a wide range of people, including middle and senior managers, to manage expectations and to handle challenging situations. � �

Criterion 2

Ability to gather information, analyse processes and recommend courses of action while incorporating the knowledge and views of colleagues, users and suppliers. Excellent influencing, negotiation and facilitation skills; experience working with a range of stakeholders negotiating outcomes that align with programme objectives and priorities.

Criterion 3

Outstanding presentation skills, with the ability to deliver promotional sessions, demonstrate technology and respond to challenging questions whilst under scrutiny from large groups of staff.

Criterion 4

Experience working without close supervision or without close contact with line manager, independently and proactively managing workload, knowing when to escalate issues or decisions appropriately.

Criterion 5

An understanding of change management approaches, whether through formal theory or an awareness of how to implement change in the workplace.

Criterion 6

Demonstrable commitment to a work environment of mutual trust and respect, where diversity and inclusion is valued.

Benefits

Please refer to our Candidate Information Pack for a full list of our benefits which include:

up to 35 days annual leave in addition to bank holidaysgenerous maternity pay policy up to 6 months full paygreat pension scheme options (contributory and non-contributory)on-site subsidised gym, nursery, catering, post office, travel office and GPflexible options including hybrid working and family friendly policies