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Medical Information Customer Experience Specialist
2 months ago
Languages require:
This role requires someone who speaks both English & Dutch fluently.
Hourly Salary:
PAYE - £19.49 to £21.00
Umbrella - £21.84 to £23.30
Medical Information Specialist Role:
- To provide technical and medical information to Healthcare Professionals and patients/caregivers with high degree of quality customer service in the local language.
- Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
- Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
- Identify and report adverse events and product quality complaints within required timelines.
- Provide response in customer’s local language using approved resources in English.
Your Background:
- Degree in a life science/healthcare field required.
- Pharmacy Degree preferred.
- 1-2 years of medical information or relevant work experience.
- Customer Service experience.
- English language and Dutch language (C1, mother tongue).
- Any additional European language skills (German, French, Polish, Greek, Norwegian, Swedish) would be a bonus.
Company:
Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.
Location:
This role is based at our clients site in Tadworth (at least 2 to 3 days a week- 5 days a fortnight).
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 106575 in all correspondence.
Please note:
This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
