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Facilities Assistant

5 months ago

Bedford, United Kingdom Howden Group Holdings Full time
Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Our Corporate Real Estate Services (CRES) team is seeking a Facilities Assistant to manage our facilities at the Bedford office and subsequently the Milton Keynes office. Please note this is a full-time, permanent role that is fully onsite/office-based. You will initially be based out of our Bedford office until our office move to Milton Keynes in October.

Role Responsibilities:
  • Manage incoming and outgoing mail in line with established processes and SLAs
  • Handle incoming and outgoing packages according to agreed processes and SLAs
  • Maintain stationery supplies as per agreed processes and SLAs
  • Ensure copier paper levels are consistent with established processes and SLAs
  • Keep Tea Point supplies stocked according to agreed processes and SLAs
  • Conduct quality control floor walks in accordance with agreed processes and SLAs
  • Provide logistical support as needed
  • Use the Helpdesk for issue reporting and respond to raised issues
  • Communicate any escalations as needed
  • Assist with Bedford projects as directed
  • Adhere to all documented Facilities processes
  • Deliver services to agreed customer service levels
  • Coordinate with Building Management as necessary
  • Collaborate with vendors/contractors as directed
  • Promote and practice transparent communication
  • Support the group facilities coordinator with daily tasks and provide coverage during annual leave
Role Requirements:
  • Experience in a similar CRES/facilities role
  • Fire Warden qualification
  • First Aid qualification
  • DSE training
  • Full, clean driver's license
Who we're looking for

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:
  • Our successes have all come from someone brave enough to try something new
  • We support each other, in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference, at work and beyond
What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here .
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