Sr. Product Portfolio Operations Associate

2 months ago

Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Description

Take on the challenge of synchronizing efforts across diverse products and interpreting operations data for growth opportunities. Unleash your potential in a role that lets you shape change initiatives and strategize resource allocation.

As a Senior Product Portfolio Operations Associate in Digital Workflows, you are a significant contributor to your team with a strong knowledge of optimization and integration. You understand what it takes to bring together all the key elements of a product line and its products to ensure coordinated outcomes.

Job responsibilities

  • Coordinates ServiceNow training offering, working with the vendor to create and promote training opportunities, ensure we effectively use our training resources
  • Administering courses with participants and vendor, resolving issues, monitoring training availability and reporting status
  • Creates synergies across products to ensure successful delivery against business objectives
  • Collects key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs
  • Calculates metrics for portfolio management operations and analyzes data for areas of opportunity
  • Develops change initiative materials and change timelines
  • Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs


Required qualifications, capabilities, and skills

  • Experience or equivalent expertise in training coordination, program management or performance optimization
  • Proven ability to implement operational effectiveness initiatives
  • Prior working exposure to operations of the product development life cycle and agile methodologies
  • Ability to create recommended training plans for roles within the platform, understanding each persona's unique needs
  • Ability to communicate verbally and in written formats to management of all levels
  • Works with a team mentality, understanding that working together to achieve a goal drives greater diversity of thought and a stronger solution


Preferred qualifications, capabilities, and skills

  • Experience using JIRA Align to aid product areas to manage their roadmap, dependencies, risks, and deliverables
  • Ideally but not essential some experience with the ServiceNow Platform as either an end user or analyst


About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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