Assistant Case Officer, Consumer Protection
4 weeks ago
Job summary
Do you offer good administrative, research, and data management skills?
Are you looking for an opportunity to learn new skills, and develop your career in a world leading organisation that is having a real impact on millions of people and businesses in the UK?
Being an Assistant Case Officerat the Competition and Markets Authority (CMA) could be the next role for you.
Join our Consumer Protection Enforcement team and play a key role supporting investigations that protect consumers from being taken advantage of.
About the CMA
We help people, businesses, and the UK economy by promoting competitive markets and tackling unfair behaviour. Our work is wide ranging, ambitious and often new and challenging.
You can read more about working at the CMA in our.
About you
You will need experience of managing your own workload, including the ability to successfully prioritise work in order to meet deadlines, in addition to good data and records management skills.
You will also need good research and analysis skills, with experience of gathering, summarising and presenting information. Good written and oral communication skills are equally important.
Job description
As an Assistant Case Officer, you will play an important role supporting the case team in carrying out investigations and enforcement action. The key aspects of this role will vary from project to project and will depend on your relevant skills and experience, but you can expect your role to include:
Supporting the team by carrying out research and basic investigationsManaging case files and electronic recordsHandling day-to-day contacts with businesses under investigation and others relevant to the investigationOrganising internal and external team meetings regarding consumer protection investigationBuilding and maintaining fair, open, professional and proactive communication with stakeholders including businesses under investigationPerson specification
It is essential that you can provide evidence and examples for each of the following selection criteria in your application. For tips on how to make the most your application, please have a look at our .
Experience of managing your own work, including the ability to successfully prioritise work in order to meet deadlines (lead criteria)Data and records management skills, and the ability to understand and manage the risks associated with the improper use, handling and disclosure of information (lead criteria)Good research and analysis skills, with experience of gathering, summarising and presenting information (lead criteria)Good written and oral communication skills tailored to the needs of different audiences and experience of representing organisations to stakeholders.Good interpersonal skills, with experience of contributing whilst working as part of a teamBehaviours
We'll assess you against these behaviours during the selection process:
Making Effective DecisionsWorking TogetherCommunicating and InfluencingDelivering at PaceSeeing the Big PictureBenefits
Alongside your salary of �29,550, Competition & Markets Authority contributes �7,978 towards you being a member of the Civil Service Defined Benefit Pension scheme.You�ll also get:
25 days leave (increasing to 30 days over five years), plus 8 public holidays and an additional day off for the King�s birthday. In addition, you�ll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering.Season ticket loans, cycle to work scheme, flu vaccinations and eye tests.Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard.A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work.You can read more about our benefits in our .
Our Values
We are Ambitious and Evidence-based, and always strive for�Excellence. We treat everyone with Respect and are Collaborative and�Inclusive.
Everything we do is underpinned by the Civil Service values:�Honesty, Integrity, Impartiality and Objectivity.
You can read more about life at the CMA in our .
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