Apprentice ICT Support Technician

1 month ago


Nottingham, United Kingdom Nottinghamshire County Council Full time
Advert text

Join our ICT Service Support Team at Nottinghamshire County Council

Are you passionate about technology and enjoy problem-solving and enjoy support users of ICT technology? We are looking for an Apprentice ICT Support Technician to join our dynamic team. This role is perfect for those that are looking to learn, develop and improve their IT skills in providing remote support. The apprenticeship typically takes 18 months to complete.

Our organisation is both large and diverse with a wide range of software, hardware, and IT systems in place, with over 6000 users of ICT here at NCC to support. A fantastic opportunity to undertake the ICT Apprenticeship standard, following the ‘Support Technician’ pathway.

Key Responsibilities:

Receiving initial contacts, typically via the telephone, email, webchat, and user self-serve, from internal and some external users. Logging contacts and interactions from users. Providing 1st and 2nd line support to resolve technical issues. Escalating to and liaising with 3rd line ICT support teams and suppliers. Collaborating with team members to improve IT processes and user experience.

What We Offer:

Opportunity to work with and learn from experienced and ICT Customer and Core focussed teams, consisting of multiple teams with circa 140 staff. A dedicated training provider to support you with completing your apprenticeship related modules and portfolio.  You will also be supported by us and our learning partner to prepare you for your end point assessment (EPA). Opportunities for professional development, including the potential to apply for RITTech registration and CompTIA A+ Certification. BCS Student Membership to enhance your professional network.

You must have excellent communication skills and a customer-focused approach. You must be committed to continuous learning and professional growth.

Qualifications:

GCSE grades 4+ / A*-C in English and Mathematics or equivalent qualifications. Previous experience of Customer and/or ICT support

This is a hybrid working role and you will mainly be working from home with some working from our offices.

If you are ready to take the next step in your IT career and make a significant impact on our company’s success, we would love to hear from you. Apply now and start your journey with us as an IT Support Technician

We will be holding in person interviews at County Hall on Wednesday 11th September. Candidates are required to bring to interview proof of their GCSE (or equivalent) qualifications and documents that evidence their ‘Right to Work’ in the UK.



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