Internal Communications Manager

3 weeks ago

Glasgow, United Kingdom UK Civil Service Full time

Job summary

Are you driven by a passion for internal communication and employee engagement? An exciting opportunity awaits you at Ofgem, the energy regulator for Great Britain. We are in search of a dedicated and proactive Internal Communications Manager to join our dynamic Communications team.�

As an integral part of our organisation, you will focus on supporting internal communication efforts within specific policy areas. Your role will involve close collaboration with stakeholders to develop targeted communication plans, ensuring consistent messaging to keep our employees informed, engaged, and connected.�

The role involves contributing to effective internal communication within key areas of Ofgem. You will work closely with stakeholders across the organisation, understanding their objectives, challenges, and initiatives. Leveraging your communication skills and creativity, you will develop and execute tailored internal communication plans to engage employees, promote understanding, and foster alignment within specific focus areas.�

Through your work, you play a crucial role in helping Ofgem fulfil its key purpose of protecting the interests of current and future energy consumers, helping lower bills, improve service quality, and address climate change.�

To thrive in this role, you should bring experience in developing and delivering internal communication strategies, channels, and campaigns. Your excellent written and verbal communication skills, along with strong stakeholder management abilities, will be key assets. A proactive and collaborative approach is essential, as is a passion for internal communication and employee engagement, coupled with a keen interest in the energy sector.�

As part of your responsibilities, you will implement our internal communications and engagement strategy, delivering high-quality, creative, and engaging campaigns. Additionally, you will play a pivotal role in setting communication standards, coaching colleagues, organising key staff events, and ensuring consistent messaging across internal communication materials.�

Your key outputs will encompass internal communications and engagement strategies, intranet content, and the organisation of internal events. Key to the role will be building relationships across the organisation, particularly with senior leaders in the Communications team and the intranet editors throughout Ofgem.�

If you are ready to make a significant impact in internal communication within the energy sector and contribute to the betterment of energy consumers, we encourage you to apply. Join Ofgem and be a part of a dynamic team committed to positive change and innovation in the energy regulatory landscape.�

Job description

Are you passionate about internal communication and employee engagement? Do you want to work for an organisation that is committed to protecting the interest of current and future energy consumers? If so, we have an exciting opportunity for you.�

�

We are looking for a dedicated and proactive Internal Communications Manager to join our Communications team at Ofgem, the energy regulator for Great Britain. As an Internal Communications Manager, you will play a vital role in supporting internal communication efforts within Corporate Services. You will collaborate closely with stakeholders, develop targeted communication plans, and ensure consistent messaging to keep our employees informed, engaged, and connected.�

�

As an Internal Communications Manager, you will have a unique opportunity to contribute to the effective internal communication within key areas of our organisation. You will work closely with stakeholders across Ofgem to understand their objectives, challenges, and initiatives. Leveraging your communication skills and creativity, you will develop and execute tailored internal communication plans that engage employees, promote understanding, and foster alignment within these specific areas.�

�

Through your work, you will help us achieve our key purpose of protecting the interest of current and future energy consumers. Everything we do helps consumers by lowering bills, improving service quality and tackling climate change. You will also support our organisational change objectives through a timely and high-quality internal comms and engagement campaign, so that Ofgem is a dynamic and world-leading regulator that is pro-consumer and primed for the changes we�re already seeing in energy.�

�

To be successful in this role, you will need to have:�

Experience in developing and delivering internal communication strategies, channels and campaigns�Excellent written and verbal communication skills, with the ability to tailor messages to different audiences and channels�Strong stakeholder management skills, with the ability to build trust and influence at all levels�A proactive and collaborative approach, with the ability to work effectively in a fast-paced environment�A passion for internal communication and employee engagement, with a keen interest in the energy sector�

�

Operate a Flexible Resourcing model. Longer term, you may have the opportunity to work flexibly across Ofgem supporting on a range of projects or may have a longer deployment within a team where you have in-demand specialist skills, knowledge, and expertise.�

Person specification

Key Responsibilities�

Implementing our internal communications and engagement strategy, by delivering high-quality, creative and engaging campaigns. This will involve organising, drafting and/or publishing content for key channels such as Ofgem�s intranet (news articles, video, etc), all-staff events with senior leaders, other internal events/seminars, weekly newsletters and office-based digital screens.�Developing stand-alone communications strategies and campaign plans for discrete work areas as needed.�Reviewing and where necessary re-developing our internal communications and engagement infrastructure (tools, channels and processes) in the context of hybrid home/office working.�Setting standards and coaching Ofgem colleagues on their communication style/tone, and on how to engage and build dialogue with staff using multiple comms channels.�Organising key staff events, such as all-staff conferences (digital and in-person), liaising with senior leaders, contractors and a wider network of stakeholders and volunteers as needed.�Creating compelling and informative content for various communication channels, including newsletters, intranet articles, and email communications.�Ensuring consistent messaging and tone across internal communication materials, aligning them with the overall organisational communication strategy.�Monitoring and evaluating the effectiveness of internal communication initiatives, making recommendations for improvement and optimisation.�

Essential Criteria

First rate written and verbal communication skills, with the ability to create engaging and consistent content for different communication channels and audiences[Lead]�Ability to develop and implement communication strategies and campaign plans, to achieve challenging communications objectives��Experience in successfully designing, organising and coordinating large-scale corporate and/or engagement events�Experience of meeting the needs of multiple stakeholders within a complex organisation, including senior leaders, using diplomacy and tact combined with the ability to push back when necessary�Knowledge of communication best practices and strategies.�

Desirable Criteria�

Experience with content creation for various communication channels, such as newsletters, intranet, and email communications.�Understanding of measurement and evaluation techniques for assessing the effectiveness of internal communication initiatives.�

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big PictureChanging and ImprovingCommunicating and InfluencingDelivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Please refer to the Candidate Pack and Role Profile attached for full details.

Benefits

Alongside your salary of �32,498, OFGEM contributes �8,774 towards you being a member of the Civil Service Defined Benefit Pension scheme. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

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