Client Executive

2 months ago

Cheltenham, United Kingdom Howden Group Holdings Full time
Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Endsleigh are on the hunt for a Client Executive to support their team to deliver an excellent and comprehensive service in the administration of new business (supporting clients purchasing cover from us online via our quote and buy system), renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing. Your clients will work in charity, not for profit, education and student accommodation.

Please note this is a full-time, permanent opportunity. You will be based in our Cheltenham office and ideally be onsite for 2 days per week on average.

Overview :
  • Assist in achieving Group/Division client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
  • Obtain renewal terms and present to client.
  • Produce and issue professional summaries and reports using Howden templates.
  • Issue renewal documentation in line with contract certainty.
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
  • Prioritise and handle all work promptly and accurately.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
  • Produce accurate and professional documentation at all times using relevant Howden templates.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
  • Liaise with and assist other branches and Group Resources as necessary.
Knowledge:
  • Working knowledge of all the main classes of general insurance and the CII's Code of Ethics and GDPR.
  • Must have a minimum of 2 years' experience working in the insurance industry.
  • Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain any required CPD points.
Skills :
  • Excellent level of technical insurance skills, to be assessed by regular in-house testing.
  • Accuracy and attention to detail.
  • Ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Excellent client service skills.
  • Excellent level of negotiation and broking skills.
  • Excellent oral and written communication skills.
  • Ability to gather and analyse information from the client.
  • Ability to identify and respond appropriately to an individual client's level of understanding.
  • Ability to persuade and influence others.
Qualifications :
  • GCSE Maths and English (or equivalent).
  • Cert CII (desirable for this role).
Who we're looking for

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:
  • Our successes have all come from someone brave enough to try something new
  • We support each other, in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference, at work and beyond
What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here .
Permanent

  • Client Executive

    3 months ago

    Cheltenham, United Kingdom Red Recruitment Full time

    Red Recruitment is delighted to be recruiting a Client Executive to join our client who is a Cheltenham-based insurance company. This role will require you to manage a portfolio of accounts as well as to use your initiative to identify opportunities for leads to other areas of the business. With many benefits alongside a generous salary of up to £30,000 per...

  • Client Executive

    3 months ago

    Cheltenham, United Kingdom I2I Recruitment Full time

    My long-standing client is committed to helping organisations discover brilliance through their talent assessment, development, and consulting solutions. - Based in modern offices, they are looking for a trainee client executive to provide crucial support to their team and clients. You will play a vital role in delivering efficient and effective project...

  • Client Executive

    6 hours ago

    Cheltenham, Gloucestershire, United Kingdom Howden Insurance Brokers Ltd Full time

    About the Role:We are seeking a highly skilled and experienced Client Executive to join our team at Howden Insurance Brokers Ltd. As a Client Executive, you will be responsible for managing and developing a portfolio of small to medium-sized accounts with our existing partners to support increased growth and income.Key Responsibilities:Manage, develop, and...

  • Client Services Executive

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full time

    We are seeking a committed Client Executive to become a vital part of our team at Howden Group Holdings. In this role, you will be instrumental in delivering exceptional service to our clients across various sectors, including charity, non-profit, education, and student housing. Your primary duties will encompass aiding in client retention initiatives,...

  • Client Services Executive

    3 months ago

    Cheltenham, United Kingdom I2I Recruitment Full time

    My client is a well-established organisation that operate both in the UK and internationally. They are going through an exciting period of growth and change within the business and are looking for a Client Services Executive to join their team. The role of the Client Services Executive will be to ensure operational excellence in supporting internal and...

  • Client Executive

    3 months ago

    Cheltenham, United Kingdom Endsleigh Insurance Full time

    Back to vacancies Client Executive Salary: up to £30,000 Location: Home Working Apply for this vacancy In order to apply for this vacancy you must log in first. Login If you have not yet created an account register here. Role To meet and exceed performance targets as set by the Service and Retention Manager (Travel & Schools) for the...

  • Client Services Executive

    3 months ago

    Cheltenham, United Kingdom Charles Russell Speechlys Full time

    Role and Responsibilities (this is a broad but not exhaustive list) Project Co-ordination - Distribute and co-ordinate appropriate support for specific client projects - Set up processes for client matters through liaison with Partners, Fee Earners and client contacts - Support Partners, Fee Earners and the Business Development and Marketing Teams with...

  • Client Services Executive

    3 months ago

    Cheltenham, United Kingdom Charles Russell Speechlys Full time

    **Role and Responsibilities (this is a broad but not exhaustive list)** Project Co-ordination - Distribute and co-ordinate appropriate support for specific client projects - Set up processes for client matters through liaison with Partners, Fee Earners and client contacts - Support Partners, Fee Earners and the Business Development and Marketing Teams with...

  • Private Client Solicitor/Executive

    14 hours ago

    Cheltenham, Gloucestershire, United Kingdom LJW Solutions Full time

    About LJW SolutionsLJW Solutions is a reputable law firm seeking a Private Client Solicitor/Executive to join their busy team in Cheltenham Office.Job SummaryWe are looking for an experienced Private Client Solicitor/Executive to handle high-quality and high-net-worth (HNW) matters, including:Wills and probateTrusts and estate administrationLasting Powers of...

  • Insurance Client Service Executive

    10 hours ago

    Cheltenham, Gloucestershire, United Kingdom Howden Insurance Brokers Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Insurance Client Service Executive to join our team at Howden Insurance Brokers Ltd. As a key member of our client service team, you will be responsible for delivering an exceptional level of service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesAssist in achieving...

  • Client Support Executive

    3 months ago

    Cheltenham, United Kingdom Benefact Group Full time

    **Duration**:Permanent **Hours**: Monday-Friday 9.00am-5.15pm **Location**:Cheltenham **About the role***: We have an exciting opportunity for an **Client Support Executive **to join our business **Lansdown Insurance Brokers** in **Cheltenham.** You'll be part of our** **team supporting our “right first time” approach to customer service. We are...

  • Client Support Executive

    3 months ago

    Cheltenham, United Kingdom Benefact Group Full time

    **Duration**:_Permanent_** **Location: Cheltenham** **Salary: Up to £30,000.00 per annum, Depending on Experience** **About the role***: **Lansdown Insurance Brokers**, who are proudly part of **Benefact Group**, are looking for a **Client Support Executive** to join our **Cheltenham** office. Joining our rapidly expanding and innovative Group presents...

  • Client Engagement and Services Executive

    1 day ago

    Cheltenham, Gloucestershire, United Kingdom Tarren Production Ltd Full time

    Job Summary:Tarren Production Ltd is seeking a highly skilled and motivated Client Relationship Manager to join our team. As a key member of our sales and marketing team, you will be responsible for building and maintaining strong relationships with our clients, agencies, and suppliers.Key Responsibilities:Develop and execute sales strategies to drive...

  • Client Executive

    3 weeks ago

    Cheltenham, United Kingdom Howden Insurance Brokers Ltd Full time

    From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart,...

  • Client Executive

    5 days ago

    Cheltenham, United Kingdom Howden Insurance Brokers Ltd Full time

    Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries....

  • Client Relationship Manager and Services Executive

    1 day ago

    Cheltenham, Gloucestershire, United Kingdom Wheelchair Transport Service, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relationship Manager to join our team at Wheelchair Transport Service, Inc. as a Client Contract and Services Executive.This is an exciting opportunity for a results-driven professional to play a key role in driving business growth and customer satisfaction.Key ResponsibilitiesOnboarding...

  • Client Executive

    3 weeks ago

    Cheltenham, United Kingdom Howden Insurance Brokers Ltd Full time

    From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart,...

  • Client Executive

    3 months ago

    Cheltenham, United Kingdom Howden Insurance Brokers Ltd Full time

    From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us...

  • Client Executive

    3 months ago

    Cheltenham, United Kingdom Howden Group Holdings Full time

    From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.  People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets...

  • Client Services Executive

    3 months ago

    Cheltenham, United Kingdom Charles Russell Speechlys Full time

    The Client Service Executive’s focus will be to identify the best approach and methodology to provide exceptional service levels to Partners, Fee Earners and their clients. To achieve this, the Client Services Executive will need to take an active interest in and obtain a thorough understanding of all aspects of client requirements. **Role and...