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Senior Agile Coach

2 months ago

Sheffield, United Kingdom HSBC Full time
Join a digital first bank that's powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

You'll be helping us be digital-first when developing new products and services, as well as enhancing existing ones by providing software development and support to each of our Global Businesses and Global Functions.

Using best-in-class technologies, you'll deliver end-to-end execution of all technology services consumed across the HSBC landscape, including change programmes and applications in production.

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Job Profile:

We are looking for an experienced, pragmatic, energetic and proactive Agile Coach to join our Service Management leadership team. You will primarily be responsible for the transition of our existing work practices to a full embrace of agile methodology from the top down. As we are global organization, our teams, both IT and business, are distributed across the globe and as such your responsibility is also to the growth and evolution of these globally distributed teams and to lead implement improvements to help streamline processes and remove toil.

Your responsibilities do not include managing the teams, dictating how teams should work.

The amount of exciting work to be done is huge. You will have the opportunity to shape the transformation across for a large, reputed global brand and organization. The responsibility is huge, but it doesn't feel huge when you are part of an awesome team and that's what we offer - the opportunity to join a small, tight knit, high powered group of change agents.

We expect you to:

• Be a people's person who derives immense satisfaction & joy from helping people (and through them the organization) grow and reach their potential

• Be comfortable working with globally distributed service management teams, product and process owners and Agile leads (Scrum Masters)

• Understand why & how Agile can help an organisation at an enterprise level and a team at the team level to become more responsive to business needs, more innovative

• Constantly be exploring the art of the possible in helping teams adopt agile and Devops principles & practices

• Train people on and demonstrate agile concepts and use of artefacts such as user stories, impact maps, story maps, big visible charts, planning, estimation, governance sessions, etc.

• Clearly explain the 'why' of the views you are articulating with practical examples (preferably from banking domain) so that participants experience agile as a logical/natural way of working as opposed to a theoretic possibility

• Have clarity of thought and expression and have the ability to influence team members at various stages of maturity and experience with agile and Devops methods.

This role will carry out some or all of the following activities:

• Inspire and help teams to adopt Agile ways of working.

• Provide hands on, practical guidance to teams on how to run agile ceremonies (daily stand-up, planning, retrospective, reviews) and craft artefacts such as user stories, how to split user stories, how to estimate, how to provide feedback to each other, etc.

• Pair with team members to create/modify their Jira projects, Kanban boards, use data provided by Jira to help focus teams on improvement items.

• Facilitate, encourage, show teams how to continuously learn and improve.

• Help break down silos within a team, across teams in a department, across departments and geographies to help the organization collaborate better.

• Work with business stakeholders to help them understand their roles and responsibilities on an agile team and help them to play their role to its highest potential.

• Perform the traditional Scrum Master tasks as needed to support the team.

Requirements

• Must have strong experience of Kanban, Scrum, Extreme Programming & Scaling Frameworks like Safe

• Proficient background in Agile methodology, driving ways of working, objectives and best practices on Kanban board within a Service Management environment

• Background in Global operations within Service Management

• Experience of leading Agile teams teaching and coaching them on Scrum, Kanban, Extreme Programming, SAFE as relevant to their context and needs.

• Strong Leadership and influencing skills and agile adoption