Customer Representative
5 days ago
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Doncaster.
This role is full time, 35 hours per week, Monday to Saturday.
If this role is advertised as part time the salary will be pro rata.
You'll need to be within a 45minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch.
Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches
What can't a Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with Customer queries though our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers queries. They are the most important part of our day.
About you
We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting our style to suit all our's needs. You need to be comfortable using digital tools and applications.
We are the front line in protecting our customers, building our society.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually. So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
- Up to 2 days of paid volunteering a year
- 25 days holiday, pro rata
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career.
- Wellhub- Access to a range of free and paid options for health and wellness
- Opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills
Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank .
As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You'll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
Once we've received your application successfully, we will invite you to the first stage; our online assessments
Within a few hours you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments - all focussed around what's important to us in a member facing role at Nationwide.
In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
-
Customer Representative
4 months ago
Doncaster, United Kingdom Digby Morgan Full timesummary - _ doncaster, yorkshire and the humber_ - _ £25,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1219813:LEE:O - job details Customer Representative: Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a...
-
Customer Service Representative
5 days ago
Doncaster, Doncaster, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Representative to join our team at Nationwide Building Society. As a Customer Representative, you will be the face of our organization, providing exceptional customer service and support to our members.Key ResponsibilitiesProvide excellent customer service and support to our members,...
-
Customer Service Representative
5 days ago
Doncaster, Doncaster, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Representative to join our team at Nationwide Building Society. As a Customer Representative, you will be the face of our organization, providing exceptional customer service and support to our members.Key ResponsibilitiesProvide excellent customer service and support to our members,...
-
Customer Service Representative
4 months ago
Doncaster, United Kingdom Kent Recruitment Bureau Full timeDoncaster | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...
-
Customer Service Representative
4 months ago
Doncaster, United Kingdom hireful Full timeAre you a Customer Service professional looking for your next move? You may be known as Customer Support, Customer Executive, or Customer Advisor, **as long as customers are the focus of what you do, we want to hear from you.** Join this Team in the bustling town of Doncaster, as the new Customer Service Representative, dive into the dynamic world of...
-
Customer Service Representative
4 weeks ago
Doncaster, Doncaster, United Kingdom Moto Full timeAbout MotoMoto is a leading provider of motorway services in the UK, offering a unique blend of convenience, comfort, and entertainment to travelers on the go.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeAbout the RoleWe are seeking a skilled and customer-focused individual to join our Broadband Technical Team in Doncaster. As a Customer Service Representative, you will be responsible for providing technical support to customers over the phone, resolving their broadband-related queries and issues.Key ResponsibilitiesProvide exceptional customer service and...
-
Customer Service Representative
1 week ago
Doncaster, Doncaster, United Kingdom EE Full timeAbout the RoleWe are seeking a skilled and customer-focused individual to join our Broadband Technical Team in Doncaster. As a Customer Service Representative, you will be responsible for providing technical support to customers over the phone, resolving their broadband-related queries and issues.Key ResponsibilitiesProvide exceptional customer service and...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeWelcome to EE, where you can launch an amazing career in customer service. We're passionate about helping you progress and are committed to your growth and development. Our multi-award winning Apprenticeship scheme is designed to help you use your charm, enthusiasm, and belief to ensure our customers experience the best of EE every time they interact with...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeWelcome to EE, where you can launch an amazing career in customer service. We're passionate about helping you progress and are committed to your growth and development. Our multi-award winning Apprenticeship scheme is designed to help you use your charm, enthusiasm, and belief to ensure our customers experience the best of EE every time they interact with...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeAbout the RoleWe are seeking a skilled and customer-focused individual to join our Broadband Technical Team in Doncaster. As a Customer Service Representative, you will be responsible for providing technical support to customers over the phone, resolving their broadband-related queries and issues.Key ResponsibilitiesProvide exceptional customer service and...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeAbout the RoleWe are seeking a skilled and customer-focused individual to join our Broadband Technical Team in Doncaster. As a Customer Service Representative, you will be responsible for providing technical support to customers over the phone, resolving their broadband-related queries and issues.Key ResponsibilitiesProvide exceptional customer service and...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeAbout the RoleWe are seeking a skilled and confident individual to join our Sales Team in Doncaster. As a Customer Service Representative, you will be responsible for enhancing the digital lives of our customers by discussing the right products and services with them over the phone.Key ResponsibilitiesProvide exceptional customer service and support to our...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeAbout the RoleWe are seeking a skilled and confident individual to join our Sales Team in Doncaster. As a Customer Service Representative, you will be responsible for enhancing the digital lives of our customers by discussing the right products and services with them over the phone.Key ResponsibilitiesProvide exceptional customer service and support to our...
-
Sales and Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeWe are passionate about delivering exceptional customer experiences at EE, and we're looking for talented individuals to join our team as Sales and Customer Service Representatives. As a key member of our customer service team, you will play a vital role in ensuring our customers receive the best possible service every time they interact with us.As a Sales...
-
Sales and Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeWe are passionate about delivering exceptional customer experiences at EE, and we're looking for talented individuals to join our team as Sales and Customer Service Representatives. As a key member of our customer service team, you will play a vital role in ensuring our customers receive the best possible service every time they interact with us.As a Sales...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeJob Summary:We are seeking a skilled and enthusiastic Customer Service Representative to join our Broadband Technical Team at EE. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolve...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeJob Summary:We are seeking a skilled and enthusiastic Customer Service Representative to join our Broadband Technical Team at EE. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolve...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeJob OverviewJob Summary: We are seeking a skilled and customer-focused individual to join our Broadband Technical Team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service to resolve broadband-related queries and issues.Work collaboratively with the team to achieve customer satisfaction and resolve complex technical...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeJob OverviewJob Summary: We are seeking a skilled and customer-focused individual to join our Broadband Technical Team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service to resolve broadband-related queries and issues.Work collaboratively with the team to achieve customer satisfaction and resolve complex technical...
