Customer Support Administrator

2 weeks ago

Aberdeen, United Kingdom Oceaneering Full time
Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

To ensure that all customer requirements are met while keeping customers informed of progress. Ultimately, the role is to ensure we increase sales whilst maintaining a strong customer focus.

Duties & Responsibilities

Functions

ESSENTIAL

§ Receiving, Registering and Processing Customer Enquiries.

§ Receiving, Registering and Processing Customer Orders, paying attention to detail.

§ Customer contact, both written and oral.

§ Identify and assess customer needs to achieve satisfaction

§ Informing Customers on their order statuses

§ Liaise with Operations, Engineering and Accounts regarding any issues to do with customer

§ orders and queries.

§ Ensure customer orders are shipped on schedule as per customer requirements.

§ General office administration details

NON-ESSENTIAL

§ Perform other similar or related duties as necessary.

Safety

Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment.

Other

Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.

Perform the assigned tasks with due diligence regarding the Integrated Management Systems on the Company.

Eliminate waste of whatever form, to suggest the use of more environmentally friendly substances and practices and contribute to the continuous improvement of the environment.

Supervisory Responsibilities

§ This position has NO direct supervisory responsibilities.

Reporting Relationship

  • Managing Director
  • Inside Sales Manager
  • Customer Support Administrator
Qualifications

REQUIRED

§ Experience in Internal Sales/ Customer Support Roles

§ Standard Grade/ O Grade Level Education or Equivalent

DESIRED

§ HNC/HND Level Education or Equivalent

§ Higher Grade Level Education or Equivalent

§ Degree Level Education

Knowledge, Skills, Abilities, and Other Characteristics

§ Effective Communication Skills

§ Negotiating and Influencing skills

§ Ability to Prioritise Workload

§ Knowledge of Contract Review

§ Strong Customer Focus

§ Good Microsoft Office Skills

§ Familiar with CRM systems

§ Ability to Resolve Conflict

§ Problem Solving Skills

§ Project Knowledge

§ Able to Show an Attention to Detail and Accuracy

§ Ability to Build Continuing Customer Relationships

§ Commercial Awareness and Quotation Knowledge

§ Knowledge of Customs Procedures

§ Ability to Work Under Pressure

§ Ability to Work Unsupervised

§ Team Worker

§ Enthusiastic

Working Conditions

This position is office work, which is characterized as follows.

§ Almost exclusively indoors during the day and occasionally at night

§ Occasional exposure to airborne dust in the work place

§ Work surface is stable (flat)

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHT work.

OCCASIONAL

FREQUENT

CONSTANT

§ Lift up to 20 pounds

§ Climbing, stooping, kneeling, squatting, and reaching

§ Lift up to 10 pounds

§ Standing

§ Repetitive movements of arms and hands

§ Sit with back supported

Closing Statement

We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.

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