Delivery Manager

Found in: Talent UK 2 C2 - 3 weeks ago

Birmingham, United Kingdom UK Civil Service Full time

Job summary

We are looking for an experienced Delivery Manager, with an interest in portfolio management, to join our Technology team. You�ll manage an agile portfolio of work, delivered by several multidisciplinary teams, with a mix of internal resources and resources from multiple suppliers. You will work closely with the Heads of Product, managing a portfolio of citizen-facing change projects building sustainable capabilities to secure the nation�s health, removing blockers, and working in partnership with users, policy makers, developers, and senior managers.


Job description

The Delivery Manager is a Key role in the Digital, Data and Technology profession, accountable for the performance of the portfolio teams and the delivery of products and services within it, that meet the needs of UKHSA and external users. You will do this by:

Understand business perspectives of digital and technology services, specifically at the tactical level, to ensure user needs are met�Create roadmaps/accounts plans for your area of responsibility allowing colleagues to shape the technology / digital needs of the wider organisation�Building and maintaining multi-disciplinary teams, ensuring that they are motivated, organised and collaborating to agreed iterative plans�Coaching teams and team members, facilitating continuous improvement and applying the most appropriate Agile and lean tools and techniques to product delivery�Planning and communicating with stakeholders, overcoming challenges and visualising progress towards agreed goalsIdentifying the people, skills, and resources that teams need to deliver agreed goalsProactively managing delivery progress via iterative plans, actively managing the risks, issues, dependencies, and blockers for all product portfolios through to delivery as well as any delegated budgets and benefit/value realisation and reporting these things to the appropriate delivery boardParticipating in the delivery group, learning, sharing, and applying skills and knowledge to improve delivery outcomes.Keeping the delivery teams focussed on identifying and meeting user needs so that they remain on track to meet the GDS Service StandardManaging budgets and suppliers, submitting all necessary forecasts, and gaining all necessary investment approvalsWorking closely with the Product Delivery community to ensure new services, products and capabilities deliver value to citizens, in line with UKHSA priorities and threatsManaging suppliers and drafting commercial agreements (contract requirements or SOWs) to commission outcomes and ensure value for money

Other

In addition to the job specific requirements above, this role will require adherence to all UKHSA Policies and Procedures:

All staff are expected to contribute to the delivery of corporate goals and objectivesThe role holder may be expected to support corporate service activity as set out in the Corporate Services Standard Operating ProceduresThis document provides an outline of the tasks, responsibility and outcomes required of the role.The job holder will carry out any other duties that may reasonably be required by their line manager.The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the team, Directorate, and the Organisation.

We are looking for an experienced Delivery Manager, with an interest in portfolio management, to join our Technology team.

You will:�

manage an agile portfolio of work, delivered by several multidisciplinary teams, with a mix of internal resources and resources from multiple suppliers.work closely with the Heads of Product, managing a portfolio of citizen-facing change projects building sustainable capabilities to secure the nation�s health, removing blockers, and working in partnership with users, policy makers, developers, and senior managers.work across the product delivery lifecycle and in the preceding stages, influencing key stakeholders and sharing your delivery expertise to achieve the best outcomes for the Agency.

Your role will see you working closely with the product community and wider business to support early engagements on problems and opportunities, and providing support in shaping demand, making sure that delivery considerations are factored into all plans and commercial agreements.

Where there is no dedicated project manager or delivery manager on a piece of work, your job will be to ensure that good delivery practice, planning and governance takes place. You may support and guide business colleagues, building awareness and capability across UKHSA of Government Standards as we continue to learn from the investment made during the covid pandemic and transition to repeatable services for a wide range of threats, delivering high performing services which satisfy our citizens and colleagues across a wide variety of organisations in the UK and beyond.

You will:

manage iterative portfolio plans and support teams within your portfolio to solve problems and deliver new services, focusing multi-disciplinary teams on what�s important and getting the best value against constraints.support prioritisation conversations, deliver commercial vehicles (contracts or statements of work) to achieve business outcomes, proactively manage both risks and opportunities, and partner with teams across UKHSA, to meet the strategic goals of the Agencyalso be a senior member of the team with the opportunity to shape our delivery function to respond swiftly for the future.

Technical

The Delivery Manager is a specialist role within the Digital, Data and Technology profession. At this level, you will:

Agile and lean practices. You know how to coach and lead teams in Agile and lean practices. You are a recognised expert that advocates these approaches, continuously reflecting and challenging the team. You can create or tailor new ways of working; you are always innovating. (Relevant skill level: expert)Communication skills. You can mediate between people and mend relationships, communicating with stakeholders at all levels. You can manage stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. You can speak and represent the community to large audiences inside and outside of government. (Relevant skill level: expert)Life-cycle perspective. You can apply experience of multiple parts of the product life cycle. You can recognise when it is right to move forward and when it is right to stop. You can recognise the appropriate deliverables and the right people to meet these. You are able to work with other agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project. (Relevant skill level: practitioner)Maintaining delivery momentum. You know how to optimise the delivery flow of teams. You actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues. (Relevant skill level: expert)Team dynamics and collaboration. You can identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team and provoke the right responses. You can engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision sticks. You can accelerate the team development cycle. (Relevant skill level: practitioner)

For the full DDaT skills and competencies framework, please refer to Senior Delivery Manager role:

Person specification

Essential criteria

Demonstrable experience of leading delivery using a range of Agile and lean tools and techniques, empowering agile teams to be self-organising, inclusive and continuously improvingDemonstrable experience in delivering successful digital products and services to standards such as GDS service standardsDemonstrable experience of growing and nurturing Delivery Management capability and coaching teams in good agile practiceDemonstrate the ability to communicate effectively across organisational, technical and nontechnical audiencesCommunicate with others in a clear, honest and enthusiastic way in order to build trust and delivering difficult messages, being persuasive when required making sure all stakeholder expectations are managedExperience and comfort planning, forecasting, estimating and delivering in an often uncertain and fast changing environmentExperience in managing suppliers and drafting commercial agreements (contract requirements or SOWs) to commission outcomes and ensure value for money.

Desirable criteria

Proven experience in similar roles like Scrum Master or Agile Coach, show-casing expertise in enhancing delivery, fostering teamwork, and demonstrating strong business and commercial acumenDegree educated � discipline not important or breadth and depth of similar work experienceWillingness to be assessed against the requirements for BPSS clearance

Benefits

Alongside your salary of �51,824, UK Health Security Agency contributes �13,992 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%

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