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Service Design
1 month ago
Candidates who are interested in applying for this position should be able to demonstrate the following skills and experience:-
- Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services.
- Creation and maintenance of Service Design and Transition Packages, Service Introduction Plans, processes, and operational readiness material tosupport a smooth transition into allIT, ensuring compliance with key ITIL processes.
- Development ofall standard Service Design & Transition Procedures, Artefacts and Templates.
- Identified Operational Assurance Testing for newand change services to ensure that services that are released are fit for purpose and meet Service Design and Transition requirements.
- Collaborated with multiple stakeholders to successfully onboard all newand changed solutions delivered into the production environment.
- Understanding of Availability Management, Capacity Management and Information and Governance.
- Experience of project delivery and working within a Governance framework.
- Experience of security system implementations preferred.
- ITIL intermediate qualification V3 or V4 is preferred.