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International Officer

3 months ago

Durham, United Kingdom Durham University Full time
The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

The Role and the Department

The International Office is responsible for:
  • The recruitment of international students to all areas of the university to meet institutional targets.
  • Supporting and managing the developing of international partnerships to raise the University's global profile and to support academic colleagues in developing international links and collaborations.
  • Managing the university's student mobility programmes (Turing and other exchange partnerships) to meet the University's student mobility targets.

The International Officer will support all aspects of the delivery of the University's Global Strategy, with particular responsibility for the achievement of international student recruitment.

With support from their line manager and International Office colleagues, the post holder will develop and disseminate expert knowledge, to assist the University's relationship management in market. Market responsibilities may change over time in line with the external student recruitment landscape and the priorities of Durham University.

This role will including 12 - 15 weeks per year of international travel, for periods of up to 3 weeks, which are likely to include unsociable hours, evenings and weekends.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
• The opportunity to take part in staff volunteering activities to make a difference in the local community
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• We offer generous pension schemes.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.
What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.

Your application should cover the following criteria:

Essential Criteria

Qualifications/Experience
1. Educated to degree level (or equivalent experience).
2. Ability to manage a complex workload with multiple deadlines and a flexible attitude to covering work for colleagues within a dynamic working environment often facing challenging and conflicting priorities.
4. Experience of implementing policies and procedures.
5. Experience of supervising/managing a team and/or a line management qualification.
6. Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions.
7. Experience of working, studying, or living overseas, or of significant independent travel.
8. Experience of engaging with international students and/or a good understanding of different cultures.

Skills/Abilities/Knowledge
9. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
10. Strong digital competence across a range of digital devices and apps including [digital communication tools, Microsoft 365 applications, business systems].
11. Experience of providing relevant specialist advice and guidance to a range of customers and colleagues, including more senior colleagues. (This could be within recruitment, marketing, admissions, alumni relations, immigration or academic function).
12. Ability to plan and organise events and activities.
13. Ability to solve problems as part of a team and decide on and plan appropriate solutions.
14. Ability to participate in networks to share and discuss good practice and exchange information.
15. Experience of writing and delivering presentations.*
16. Excellent customer service skills.*
17. Flexible approach to working patterns which will include commitment to overseas travel and working unsociable hours.
18. Proven ability to work as a self-starter as well as part of a team, with excellent motivation to set achieved goals.

Desirable Criteria

19. Proficiency in a foreign language relevant to the designated markets.
20. Experience of market development with proven results in successfully achieving recruitment targets.
21. Experience of producing content for marketing campaigns or materials.
22. Experience of using and assessing the value of a range of marketing channels and social media platforms including paid advertising.
23. A good understanding of the global higher education environment. Knowledge and enthusiasm for a wide range of issues relevant to international students contemplating study in the UK.
24. Experience of managing a budget.
25. A valid, clean drivers license.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

What you are required to submit:
• A CV
• A covering letter or statement which shows examples of how you meet all of the criteria within the Person Specification

Contact details

If you would like to have a chat or ask any questions about the role, Jessa Collings would be happy to speak to you. Email: jessica.a.collings@durham.ac.uk

Typical Role Requirements

Essential Criteria

Service Delivery
• Show a commitment to equality, diversity and inclusion and the University's values.
• Ensure that any procedures and expectations that apply throughout the University are reflected in all aspects of the service provided by the team and adapt ways of working where this is not evident.
• Manage, maintain and monitor designated equipment, facilities, and systems to ensure safety, security and compliance.
• Provide the best possible service to students and important stakeholders by reviewing and making suggestions to improve the service.
• Collect, organise and analyse data and information (such as customer feedback) accurately to provide reports.
• Ensure that public areas are safe and secure and respond to and report any incidents.

Planning and Organisation
• Plan and organise operational activities carried out by the International Office which you are responsible for.
• Manage frontline services in a variety of different outlets and buildings across the University.
• Plan, manage and deliver assigned projects, activities and events in accordance with agreed objectives.
• Manage budgets and expenditure including buying (and returning) goods and services.

Team Development
• Supervise team members and manage any other people/resources that are assigned to you and provide an initial response to any related HR issues.
• Explain systems and procedures to induct new starters into the team and provide specialist advice and guidance including any training (including customer service excellence).
• Contribute to performance review processes by providing feedback on individual and team objectives and expectations and considering any development needs.

Communication/Liaison
• Develop and improve services by taking part in meetings, working groups and committees.
• Liaise with other service areas to ensure the most diverse and accessible delivery and promotion of projects, events and initiatives.
• Create good working relationships, including internal and external networks which allow you to increase your knowledge and skills, while swapping information with peers.
• Act as a key point of contact between the University and internal and external stakeholders, including donors and employers.
• Build relationships with stakeholders and networks to share good practice, exchange information and work together on joint initiatives.
• Contribute to internal and external presentations and public relations events promoting the Durham University reputation and encouraging participation and income generation.

• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.