International Communications Representative

7 months ago

Durham, United Kingdom Voicentric Ltd Durham Full time

Want to help play a key part in our fast-growing North East scientific marketing agency?

Want to join a multicultural, multilingual company where you can grow and develop your career?

Voicentric is looking to recruit graduates on a full time basis, people with a proactive and competitive attitude, who can work well both independently and as a team, in order to achieve daily and weekly targets and work well under pressure.

You will have the ability to articulate complex information in a clear and confident manner, and have exceptional attention to detail.

If you tick those boxes, you’re one step closer to being a part of our multilingual, successful and supportive team

**Your role**:
As an International Communications Representative, you will be responsible for conducting professional calls, on behalf of our clients, in order to communicate complex information about new technologies, raise product awareness and assess the requirements of prospective customers.
- Conduct calls in order to generate high quality leads
- Understand the needs of the prospective customer and react accordingly
- Maintain organised and detailed records of customer interactions
- Research contacts and consider their requirements prior to communication
- Support your colleagues and work as a team
- Deliver a very high standard of quality and professionalism at all times

**About you**:
**Essential Skills**:

- Exceptional communication skills; both written and spoken
- Educated to degree level or equivalent professional experience
- Positive attitude and result driven
- Good team and interpersonal skills
- Confidence to direct the course of a conversation and handle objections
- Well-organised and conscientious, with excellent attention to detail
- Ability to quickly learn new processes

**Desirable Skills**:

- Fluency in an additional language (ex: German, French, Spanish, Italian, Portuguese, Mandarin, Korean...)
- Scientific background - particularly Chemistry or Biology (educational or vocational)
- Experience with CRM
- Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc)

**The benefits we offer**:

- Option of a flexible contract or a permanent contract; part time hours or full time hours
- Hybrid working model - Remote and office work (desktop computer, screens, keyboard, webcam will be provided)
- Eligible employees can earn a share of the profits from the company as Voicentric became an EOT (Employee-Owned Trust) in 2019.
- Employee of the quarter awards (prizes have included trips for two, brand new laptop or tv, yearly gym membership, etc)
- Ongoing training, coaching and progression opportunities
- Variety of shifts available between 6am and 9pm, a regular weekly shift pattern agreed from day 1, and no weekend work
- Regular parties and events
- EAP (Employment Assistance program) via Healthcare Assured - available to help employees deal with personal problems that might adversely impact their work performance, health and wellbeing. Free 24/7 counselling, legal & information line
- Critical incident advice & telephone support
- Online health portal & access to the Wisdom App
- Pension scheme
- Free eye test
- Free flu vaccination
- Informal dress code

**Life at Voicentric**:
Voicentric is an international and multi-lingual team. As well as being a professional and hard-working place, Voicentric strongly promotes a friendly and welcoming culture.

We celebrate our successes together with our annual winter and summer socials. We also organise regular office-based events and also support two charities annually through our ‘VC in the Community’ initiative.

We recognise outstanding performance through our Employee of the Quarter awards and many staff become eligible for an annual profit pay-out.

**About Voicentric**:
Voicentric is a scientific marketing agency specialising in Life and Material science. We promote scientific products to scientists, researchers, and academics all over the world by telephone, in order to generate interest and make them aware of new technologies that can potentially improve their daily work. Voicentric seeks to engage and qualify potential customers on behalf of our clients.

**Job Types**: Full-time, Part-time, Permanent, Zero hours contract, Graduate

Pay: £11.75 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Profit sharing
- Referral programme
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Durham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service/sales/ lead gen: 1 year (required)

**Location**:

- Durham (preferred)

Work Location: Hybrid remote in Durham

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