People Helpdesk Advisor

Found in: Talent UK 2 C2 - 2 weeks ago

Motherwell, United Kingdom North Lanarkshire Council Full time

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

We are looking for an enthusiastic, agile and customer focused individual to join the People Helpdesk within our dynamic Employee Service Centre based in Civic Centre, Motherwell. The role is based on a Hybrid contract, so you will have the flexibility and work-life balance to work at home as well as in the office.

Reporting to the People Helpdesk Senior Advisor, you will work within the People Helpdesk to provide high quality first-point of contact HR and payroll advice and guidance to both manager and employees alike on a wide range of enquiries via telephone, email and our new CRM System MyNL Portal. These duties will include data retrieval and/or input to on-line systems, such as iTrent, including the Recruitment Module.

Working in the People Helpdesk you will have an active role to play in responding to HR and payroll enquiries and applying procedure to resolve problems, whilst ensuring enquiries are dealt with timeously and appropriately to a set KPI. You will also support our customers to access our self-service portals and our HR website, assisting with updating its content. In doing this, you will build on and maintain recognised levels of excellent customer service and retain vital HR knowledge which can lead to fantastic career progression.

Educated to National 5 or equivalent and with a moderate level of relevant experience of working within a customer focused call centre or HR/Payroll environment, you will either have a detailed knowledge of HR policies and processes or have the willingness and enthusiasm to learn. You will have excellent interpersonal, communication and team working skills along with maintaining attention to detail and a high level of accuracy. You will be numerate and IT literate, with the ability to quickly learn the HR IT system iTrent and Microsoft applications, as well as our current enquiry management system Netcall. You will be able to develop rapport. with our employees and managers alike, as well as work closely with other departments within the Employee Service Centre to ensure the highest levels of customer service.

With exciting developments working towards the Council’s digital agenda, there will also be scope to work on an agile basis within our HR Transformation Team on different projects, such as training initiatives and process re-engineering our current operational procedures (depending on service needs).

You will be self-motivated with a diligent approach to customer service delivery and be able to plan and prioritise your own workload. With a full training programme in place, we are looking for someone with these key skills to add and develop to an already well-established team.

This is a 6 month temporary contract.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

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