Apprentice IT Service Manager

1 month ago

Manchester, United Kingdom Department for Work and Pensions Full time

Job summary

Do you have an appetite for learning?

Do you want to apply and further develop your IT technical skills in an organisation that makes a difference to UK citizens lives?

Do you want to work in an exciting and highly motivated team, where no two days are the same and where you can help and support the reliability of live services within our IT applications?

If so, we want to hear from you

DWP Digital build and maintain user-friendly digital services that enable millions of people to access the help, advice and financial support they need.

Whether our users need to claim benefit, get help finding a job, or understand their State Pension, we�re the team designing, developing and delivering the world-class digital services they need.

This is an exciting opportunity to �earn as you learn� and get hands on practice while you study towards a Level 3 qualification. You�ll receive formal learning to develop crucial skills, knowledge and behaviours for your career and be part of a great team. If you wish to find out more about the Digital Support Technician Apprenticeship, please .

As well as being given 20% off the job training to allow you to complete your apprenticeship within your working hours, you�ll be supported by your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed. There�s a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you�ll be given to showcase your skills.

As part of the role, some travel to the other digital hubs may be required.

Please note this role requires you to pass� clearance. For further information, please see 'Selection process details'.

Job description

A service manager will undertake a range of key service management duties including reporting, incident management, change and problem management, and management of services to agreed targets and work closely with Operations across all levels, driving increased service quality and improved customer service satisfaction.

As an apprentice Service Manager, you will be assigned to one of the following areas:

Fraud or Debt Live Support teams � you will be supporting IT services used by Counter Fraud Compliance & Debt, which is currently the largest business directorate impacting the DWP Live estate across all service lines (approx. 9,000 staff). You will provide support to other members of the Counter Fraud & Debt Management Team and help ensure the quality and availability of the critical Digital products and services that the department depends on.Data & Analytics - offers a comprehensive perspective on IT Services, encompassing two key areas: Service Operations & Service Excellence. The team oversee 18 services and continue to grow. Their responsibilities span a wide range of critical functions, including but not limited to, managing Technical Debt, Incident, Change and Problem Management, Service Performance, Supportability, Security, Compliance, Usability, and Recoverability.

To be eligible for the apprenticeship you are required to hold the following minimum eligibility criteria:

Hold a valid passport/birth certificate or residence permitHave the right to live and work in the UKMust have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold refugee statusNot be in full-time education or be undertaking another apprenticeship by the apprenticeship start dateYou must not hold an existing qualification at the same or higher level in a similar subjectYou must hold GCSEs in Maths and English at Grade C/4 or above or complete and pass a functional skills tests

Please list all your qualifications in the qualification section.

Failure to meet any of the eligibility criteria or not listing your qualifications may result in you being withdrawn.

We expect the apprenticeship programme to start from November 2024. �Please ensure that you are available for this date.

You must be committed to seeing through the apprenticeship and complete the qualification.

Please note - If you are applying on a part-time basis, you are required to do a minimum of 30 hours per week as this role combines work and studies.�

Person specification

The essential criteria are outlined in the selection process details.

Qualifications

You must hold GCSEs in Maths and English at Grade C/4 or above or complete and pass a functional skills tests

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective DecisionsCommunicating and InfluencingWorking TogetherManaging a Quality Service

Benefits

� An employer pension contribution of up to
� Annual leave rising up to 30 days, (based on your working pattern).
� Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
� Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.�
� An inclusive and diverse environment with opportunities to join staff networks including: Women�s Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

The Regional Pay for this role is �29,500.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

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