Childrens Information
3 weeks ago
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Job Title: Children’s Information and Advice Officer
Location: Countywide
Starting Salary: £25,545pa with the opportunity to progress to £28,770 pa
Hours: 37 per week
Contract: Permanent
Diversity: We are an inclusive employer and value a diverse workforce
Are you looking for an exciting challenge? Are you looking to expand your experiences and development this year? If so, this could be the move for you
Joint Child Protection Investigation Team are actively recruiting for permanent position of a CIAO, currently based in Hatfield. The CIAO role is crucial to the assessment team in that the CIAO contributes to the work of the team to ensure that children and families get the right response to the concerns raised within an appropriate timeframe and by the right agency.
The work of the assessment team is to ensure the appropriate response is given to referrals received from partner agencies, professionals and the public. The work is underpinned by the principle of improving outcomes for children and young people through:
effective screening and support, to ensure that families receive the ‘Right Response’ from the appropriate agency at the lowest levels of need without unnecessary delay; to ensure that all contacts get feedback and are supported in appropriately addressing the needs of children and young people.Your role will be to support the Team Manager to effective screen and progress contacts / referrals that are received in to JCPIT. You will support by making telephone calls to confirm and gather further information from referrers, contact parents and professionals in order to arrange relevant safeguarding meetings. This is a specialist role working jointly with our police colleagues so good communication skills are key. You will support the team to update their case files and where necessary complete genograms, chronologies, and case summaries.
Although there are no specific qualifications required for these roles previous experience in working with children and families would be beneficial. You will be a competent communicator, with the ability to communicate well with members of the public and professionals. You will have good IT skills as this post requires use of different IT systems. You will be empathic and sympathetic to the needs of the children and families you come in to contact with. You will develop your knowledge of local community services in order to offer guidance and signposting. You will use information gathering skills in order to support good outcomes for children and families.
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Benefits of working for us: • Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes
Disability Confident: We are proud to be a and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
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