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Internal User Consultant Infected Blood Compensation Authority

3 months ago


Newcastle upon Tyne, United Kingdom Cabinet Office Full time

Job summary

In recognition of the hurt caused by the infected blood scandal and highlighted by the Infected Blood Inquiry (IBI), the government has accepted the moral case for a compensation scheme to pay compensation to those infected and affected. It is essential the Authority listens to, and acts on, feedback from those who will use the scheme, and this role will ensure that the voice of users informs the Authority�s work.

Job description

As an internal consultant you will:

Provide insight to design and build teams, advising where user insight is needed, where that insight could be obtained from, and testing whether the Authority has sufficiently addressed the needs identified by user research and feedback;Contribute to the design, development and establishment of an IBCA culture that puts service users at the heart of the organisation;Help design and deliver training to IBCA staff that ensures they understand the experience of our users, technical language, and know how to respond to their needs in all we do;Advising IBCA on how best to involve those due compensation in delivering its objectives.Draw on your extensive experience and knowledge to assist with complex queries relating to communications, evidentiary requirements and source materials.

Person specification

Demonstrable in-depth knowledge of the Infected Blood Inquiry and its factual background.First-hand experience that would qualify for compensation under the Infected Blood Compensation Scheme and confident in speaking openly about this (in private, shared and public settings) on a regular basis. Comfortable and able to manage potentially distressing conversations and material.Experience in a professional environment and an understanding of how public authorities work.The ability to draft high quality papers, and other documents to present information clearly and make a persuasive case.Ability to present complex ideas and concepts clearly and explain their impact on users.A good team player.Commitment to honesty and transparency.

Essential Criteria:

You will be able to show evidence of:

Flexibility: This is a demanding role which may require some work outside standard hours and UK-based travel.Changing and improving: Encourage, recognise and share innovative ideas from a diverse range of colleagues and stakeholders. Create an environment where people feel safe to challenge and know their voice will be heard. Make changes which add value and clearly articulate how changes will benefit the business.Leadership: Seek out shared interests beyond own area of responsibility, understanding the impact that actions have on the organisation. Inspire and motivate teams to be fully engaged in their work and dedicated to their role.Communicating and Influencing: Experience in staff and user-focused communications. Communicate with others in a clear, honest and enthusiastic way in order to build trust.� Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Introduce different methods for communication, including making the most of digital resources whilst getting value for money. Monitor the effectiveness of own and team communications and take action to improve where necessary.Working together: Have a track record in managing communities and meeting aims. Actively build and maintain a network of colleagues and stakeholder contacts to achieve progress on shared objectives. Challenge assumptions and build strong interpersonal relationships showing genuine care for colleagues and users.Training: Experience in design and delivery of individual and group-based training, including in-person workshops, remote sessions and creation of digital assets to support new and ongoing learning. Incorporate KPIs into internal systems and help to ensure continual improvement.

Desirable:

Experience in UX design and improvement across internal systems and public-facing print and web platforms.Experience of consultancy work and/or past experience of being a consultant would be beneficial.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Benefits

Alongside your salary of �64,700, Cabinet Office contributes �17,469 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your role.An environment with flexible working options.A culture encouraging inclusion and diversity.A which provides an attractive pension, benefits for dependants and average employer contributions of 27%.A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.