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Engagement Officer

3 months ago

Newcastle upon Tyne, United Kingdom Cabinet Office Full time

Job summary

In recognition of the hurt caused by the infected blood scandal and highlighted by the Infected Blood Inquiry (IBI), compensation will be paid to those infected and affected. This role is an opportunity to join a new Arms Length Body � the Infected Blood Compensation Authority (IBCA) � as we build a team of Communications and Engagement professionals to put the infected and affected community at the heart of our communications and support them to get the compensation they are entitled to.�

The number one goal for this new organisation is to build and maintain trust with its users. Effective, open and transparent communications will play an important part in this.�

The Communications and Engagement team sits at the heart of the IBCA to ensure we explain the new compensation scheme with clarity, simplicity and effectiveness.�

Job description

You will support our engagement with the infected and affected communities through stakeholder management and targeted, bespoke and effective content.�

We are creative, fast-working and encourage collaboration. With a big job to do you�ll be striving for innovation and excellence as we build the team together.

Job holders in this grade will carry out a range of activities across communications. This may involve being deployed across functional areas to support priority work.�

Responsibilities

Support delivery of tailored and targeted stakeholder engagement, which meets the needs of stakeholders and users of our services.Manage the relationships with some of our key stakeholders.Feed back learnings from your engagement into the business to inform strategy and design.Draft, create and deliver clear content for a range of external audiences and channels.Identify opportunities to promote IBCA messages and support those we serve.Build and maintain strong relationships across the organisation and externally with appropriate stakeholders and OGD officials to enable accurate, appropriate and timely delivery of key messages.Ensure proper use of insight and evaluation across all activity to inform future work.Contribute to strategic plans, evaluation documents, reports and other IBCA communications materials and briefings.

Person specification

Essential Criteria

Experience of building, maintaining and managing strong relationships with external stakeholders including organising engagement events and delivering regular correspondence.Experience of delivering clear, accurate and effective communications and engagement content.Excellent written skills with the ability to take complex policy information and explain it to non-expert audiences in a straightforward way.Experience of working collaboratively across teams with colleagues at all levels and with external stakeholders with clear outtakes and outcomes.Contributes to the development and delivering of communications and engagement plans, including evaluation.Ability to work in a fast paced, demanding and unpredictable environment with the ability to prioritise work, often under pressure.Strong interpersonal skills and the confidence to challenge decisions should it be necessary.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and InfluencingWorking TogetherDelivering at Pace

We only ask for evidence of these behaviours on your application form:

Communicating and InfluencingWorking Together

Technical skills

We'll assess you against these technical skills during the selection process:

Government Communication Service � ImplementationGovernment Communication Service � Ideas

Benefits

Alongside your salary of �35,400, Cabinet Office contributes �10,255 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your role.An environment with flexible working options.A culture encouraging inclusion and diversity.A which provides an attractive pension, benefits for dependants and average employer contributions of A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Opportunities to move to the new Infected Blood Compensation Authority (IBCA).� At the moment all IBCA roles are hosted by Cabinet Office within the Civil Service. However, once IBCA becomes operational, it is anticipated that these roles may transfer to IBCA, which is a new public body separate from the Cabinet Office and independent of the Civil Service. Roles that transfer to IBCA from Cabinet Office will maintain the same or substantially the same terms and conditions of employment that are overall no less favourable and it is anticipated that employees who move from Cabinet Office to IBCA will be able to continue to participate in the Civil Service Pension arrangements with no break in their pensionable service