Correspondence Officer

3 weeks ago

London, United Kingdom UK Civil Service Full time

Job summary

Would you like to be part of a busy team, working on the issues that people care about most: housing, spreading opportunity around the country and creating communities where we are proud to live?

Do you want to be at the heart of a Government department, writing on behalf of Ministers as part of our conversation with the public? If so, we can offer you an exciting opportunity to join the fast-paced and welcoming correspondence team at the Department for Levelling Up, Housing and Communities.

Citizens are at the heart of DLUHC�s agenda, which attracts strong interest from across Parliament, the corporate and third sector and the public. We are looking for one Correspondence Officer, based in London to handle enquiries from Parliamentarians and stakeholders, and draft replies that will be sent on behalf of the Secretary of State. We have ambitions to become the best-performing and most innovative correspondence team in Government.

The successful candidate will play a vital role in helping us achieve our target of responding to more than 80% of correspondence within 20 working days. This will require rapid commissioning of information from policy teams and fast, tightly drafted replies. The ideal candidate will pride themselves on their writing and case management capabilities: an interest in policy development, as well as accuracy and organisation are all useful qualities. A role in correspondence is an excellent base for developing detailed knowledge of the Department�s work, and for personal development and career progression.

Job description

Responsibilities will include:

� Drafting replies to correspondence from Parliamentarians and stakeholders

� Managing and prioritising casework so that replies to correspondence are sent within 20 working days

� Ensuring that casework is accurately logged, processed, and tracked via our casework management systems

Person specification

Successful candidates will be:

� Confident writers with a keen eye for detail; able to strike the right tone depending on subject matter and respondent

� Proactive and able to manage their time effectively

� Able to manage multiple competing priorities

� Interested in policy developments across Government, current affairs and how Parliament works

� Confident about building positive working relationships with a wide range of teams

� Experienced users of Office365, and willing to learn how to use our case management systems

Benefits

Alongside your salary of �29,691, Department for Levelling Up, Housing and Communities contributes �7,145 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%

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