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EO Knowledge Systems Executive, Knowledge

4 months ago

Bristol, United Kingdom UK Civil Service Full time

Job summary

About the Government Legal Department

The Government Legal Department is the largest provider of legal services across government, working on high profile matters. Our work includes:

Developing and drafting legislation
Providing legal advice on policies
Securing our economic and trade relationships
Ensuring value from commercial contracts worth billions of pounds
Providing the Civil Service�s employment law advice

GLD is a non-ministerial government department, sponsored by the Attorney General. We are headed by the Treasury Solicitor and employ nearly 3000 people, including over 2000 legal professionals. We provide specialist legal services including Litigation, Employment and Commercial Law as well as advising most Government Departments on the policies and services they deliver.

GLD also depends on a range of vital corporate services. These are essential to the smooth and efficient running of the Department and provide the foundation to enable GLD to deliver outstanding legal services. Our corporate functions include Strategy, HR, Finance, Digital, Data and Technology, Communications, Security, Commercial and Project delivery.�

Our vision is to be an outstanding legal organisation and a brilliant place to work where everyone can thrive and fulfil their potential.�

Job description

About the Knowledge & Innovation Group

The work of the Knowledge & Innovation (K&I) Group is core to all our legal work in GLD.

Zane Denton, our Director of Knowledge, leads this group of lawyers, specialists, and administrators whose role is to advance GLD�s Knowledge, Capability and Innovation Strategy (KCI Strategy), which supports all GLD�s broader strategic outcomes and is particularly aligned with the �capability� and �professionalise� outcomes.

The K&I Group�s key areas of responsibility are:

legal practice innovation and GLD�s broader grass-roots innovation activities.legal excellence:knowledge development and sharing in all its forms, including via our knowledge systems, both within and across GLD Divisions, with the wider Government Legal Profession (GLP), and with clients.legal learning (in partnership with our People Development Team (PDT) based in HR); andlegal information and library services (including the subscription services (Lexis, etc) we manage on behalf of GLD and the GLP.�

These areas of focus require K&I Group colleagues to be very collaborative and outward looking facilitating and advising communities of practice and on local legal Division activity, as well as driving central initiatives; actively engaging with GLP colleagues; and pro-actively collaborating with the broader legal sector, government, and academia.

The Role

Reporting to a Knowledge Systems Specialist, the role is to support the Knowledge Systems Team in maintaining knowledge systems and associated learning and collaboration systems for GLD lawyers and for clients and other colleagues across government, as well as supporting the ongoing curation of content.

The role will offer the successful candidate an interesting opportunity to develop their career, working with colleagues in a hybrid way (combining home working with in-office learning and collaboration) to manage our existing knowledge systems on a day to day basis and periodically contribute to projects that investigate enhancements to those systems and assist in the introduction of new technologies as GLD shapes the future knowledge and learning systems roadmap.

The post holder will be expected to have the interpersonal skills to work as part of a team and to interact with departmental colleagues and other stakeholders at all grades. They will be working in a fast-paced environment and will be expected to be well organised, to prioritise their work effectively to meet deadlines and to be committed to delivering an excellent service to their colleagues. All round IT proficiency and some specialist technology expertise will be needed.

Key responsibilities:

Assisting with the business-side management of eKM, LION, gld.digital, Lawmaker and other knowledge and learning platforms. This includes providing first line user support by daily management of the mailboxes.Ensuring our planner is kept up to date, alongside other work management tools such as JIRA.Supporting team administration, such as arranging meetings, drafting agendas and minutes and ensuring actions are followed up.Building relationships with our stakeholders � DDaT, legal teams, K&I group, external technology and service providers.Understanding our access policies and assisting with the management of access to our systems.Providing content owner support by creating, editing and uploading content.Performing review and audit activities of our systems and content, implementing changes where neededSupporting specific content projects the creation of pages for authorised users only to share sensitive information; onboarding of new teams or people.Arranging and assisting with training for our knowledge and learning systems, including content editing and general use of the systems and providing ongoing support as needed.Working with the K&I communications team to keep information about our knowledge systems fresh ( on eKM home page, LION, Eagle) and sharing information about engagement activities with our stakeholders.Supporting the reporting process across all our knowledge systems using technical reporting tools and other data management skills.Willing to undertake relevant training related to the role.Provide support to broader K&I projects as required.

Person specification

Behaviours

Below are details of the Success Profiles that make up this role.�
You will be expected to provide evidence to show how you meet the criteria at interview and/or selection stage.
We'll assess you against these behaviours during the selection process:

Managing a quality service

Work with customers to understand their needs and expectations.Keep colleagues and stakeholders fully informed of plans, possibilities and progress.Identify common problems that affect service, report them and find possible solutions.

Changing and Improving

Regularly review own and team�s work and take the initiative to suggest ideas to make improvements.Help others to understand changes and the reasons they are being put in place.Look for ways to use technology to achieve efficient and effective results.Consider accessibility needs of the diverse range of end users.

Communicating and Influencing�

Communicate clearly and concisely both orally and in writing.Interact with others in an enthusiastic way.Respond constructively and objectively to comments and questions.Interact with others in an enthusiastic way.�Express ideas clearly and with respect for others.Listen to and value different ideas, views and ways of working.Handle challenging conversations with confidence and sensitivity.

Delivering at pace

Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs.Follow relevant policies, procedures and legislation to complete your work.Ensure that colleagues are supported where tasks are challenging.Have a positive and focused attitude to achieving outcomes, despite any setbacks.Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary.

Experience

Essential criteria � ability and strengths

Experienced with knowledge systems in an IT or knowledge management role.Proficient in the use of the Microsoft Office 365 suite and applications such as MS Teams, SharePoint, Planner, Word, Excel, PowerPoint, Outlook, and One Note.Enjoy seeking out new opportunities to complete tasks more efficiently and adding value to processes, working with others to develop and deliver shared goals.Highly motivated, able to work independently, exercise judgement and demonstrate a practical approach to problem solving.Takes pride in providing a high-quality service, with a keen eye for detail and delivering high quality work at pace.Ability to deliver successfully in a pressurised environment.Ability to work as part of an effective team on ad-hoc tasks and projects.Excellent communication skills, both oral and written.Excellent management of stakeholder expectations, including the ability to explain technical information in a meaningful way, whilst providing a high level of customer service.Highly organised with good time management skills and the ability to organise and prioritise workloads to maximise your own productivity.

Desirable criteria:

Experience using analytics and data reporting tools such as Microsoft Fabric, Google Analytics, MotamoExperience of Microsoft Dynamics, Sitecore and HTML.Ability to manage, display and analyse large data setsExperience of using JIRA or other Agile work management tools

Civil Service Code

The Civil Service Code sets out the standards of behaviour expected of you and other civil servants. These are based on the core values which are set out in legislation. As a civil servant, you are expected to carry out your role with dedication and a commitment to the Civil Service and its core values of:

�integrity� is putting the obligations of public service above your own personal interests�honesty� is being truthful and open'objectivity� is basing your advice and decisions on rigorous analysis of the evidence�impartiality� is acting solely according to the merits of the case and serving equally well governments of different political persuasions

These core values support good government and ensures the achievement of the highest possible standards in all that the Civil Service does.

For further information about Civil Service recruitment processes and Success profiles, please visit:

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality ServiceChanging and ImprovingCommunicating and InfluencingDelivering at Pace

We only ask for evidence of these behaviours on your application form:

Managing a Quality Service

Benefits

Alongside your salary of �26,733, Government Legal Department contributes �7,217 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%