Contact Centre Automotive After Sales Advisor

3 weeks ago

Leicester, United Kingdom Veritas Careers Full time
Veritas Careers are recruiting for an elished and highly successful national automotive retailer who have a requirement for a Contact Centre Service Advisor to join their busy operation in Hinckley.

Requirements

The successful candidate should have excellent PC and telephone ss be able to build relationships with a wide range of people whilst resolving any issue that comes their way.

The role

  • Coordinate service activity between customers warranty companies and repair agents in an efficient and courteous manner
  • Responding to customer enquires
  • Taking inbound calls & making outbound calls
  • Dealing with any customer complaints
  • Interpreting customer concerns and comments
  • Liaising with customers and keeping them updated
  • Advising customers on how to resolve issues with their vehicles
  • Ensure customer expectations and requirements are identified and successfully managed

The Person

  • The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer s experience.
  • Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
  • People focused with the confidence and personality to develop long term customer relationships.
  • Possess excellent communication ss with the ability to explain complex information accurately and concisely.
  • Customer focused able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.
  • Able to work with defined processes and guidelines and have good core administration ss.
  • Able to undertake new tasks and use initiative to support aftersales team.
  • Results focused you will be resilient and overcome obstacles to success and to learn from feedback.
  • A good technical awareness or understanding of vehicles and components is desirable.


Benefits They are offering a salary circa 24000.

If you want to progress your career with a dynamic and forward thinking motor group do not miss this opportunity.

Veritas Careers will treat every application in strictest confidence and will only put you forward to an employer after gaining your explicit permission.
For a confidential and honest chat with one of our motortrade experienced recruitment specialists who understand your needs get in touch today.
Honesty Integrity. Quality Veritas Careers.


Ideally, you will have experience of working a call centre, or similar making outbound calls and have a \"customer first\" mindset. If you are a confident and organised individual and have the ability to quickly engage with customers, you will be successful in this role.

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