CRM Executive

3 days ago

Hermitage, United Kingdom Playtech Full time

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

We are currently seeking a CRM Executive to join our growing CRM team at VF2011 Limited. We are looking for a highly motivated individual who is eager to learn and contribute to the management of day-to-day CRM and promotional campaigns across various websites, including Sun Bingo and The Sun Vegas.

Job Description
  • Create promotional assets.
  • Support the execution of the day-to-day tasks outlined in the CRM Plan.
  • Collaborate in the creation of the Weekly & Monthly CRM Plan.
  • Assist in planning, analysing, optimizing, and maintaining CRM cycles.
  • Brief promotional campaigns, write content for onsite materials, terms and conditions, and CRM communications.
  • Support the management of Player Journeys within the back-office system, bonuses set up, and performance review.
  • Analyse promotion performance data to provide recommendations for future campaigns.
  • Provide second-line support to the Customer Services Team, handling operational escalations.
  • Collaborate with Operations and Promotions teams to ensure smooth delivery of promotional communications to customers.
  • Support the Digital Marketing team to deliver product-focused marketing activities to achieve the required financial KPIs, including copywriting/ad hoc tasks.
Qualifications
  • Have excellent communication and interpersonal/influencing skills.
  • Are highly motivated and willing to learn.
  • Are proficient in Microsoft Office Suite.
  • Possess strong creative writing skills to support the brands’ vision and style.
  • Have exceptional organizational and time management abilities.
  • Have an excellent command of the English Language, both written and spoken.
  • Possess strong numerical and analytical skills.

You’ll Get Extra Points for…

  • Basic knowledge of HTML.
  • Experience with CRM tools.
  • Experience within the online bingo or online casino industry.
  • Day-to-day bingo/casino campaign/promotional knowledge.
  • Knowledge of back-office systems like IMS.

Thrive in a culture that values…

  • A collaborative and supportive team environment.
  • Opportunities for professional growth and development.
  • A dynamic and fast-paced work setting.
  • Inclusive and diverse workplace culture.
  • Competitive benefits and compensation packages.
Additional Information

VF 2011 Team

VF 2011 Ltd is a Playtech B2C company that provides integrated managed services for some of the UK's leading casino and bingo sites, with offerings across strategy, operations, product, marketing, technology and compliance. We're an innovative and inclusive team that champions a positive mindset and diversity of thought to drive success and prioritize a collaborative work environment.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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