Customer Services Officer

2 weeks ago


Haddington, United Kingdom East Lothian Council Full time

Vacancy Information

The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly.

Hourly rate of pay: £ - £

Days and Hours of Work:
Monday & Tuesday, 09:00-17:00
Flexi time is applicable.
To start 1st July 2024.

The Haddington Area Office team covers the reception at John Muir House supporting public and colleagues coming into the building for meetings or to access Council services as well as accepting payments and supporting Contact Centre calls.

The Customer Services Officer is responsible for ensuring all necessary policies and procedures are followed including for banking, audit and GDPR, works with Team Leads across Customer Services and Libraries to maintain adequate staff levels and line manages the team in John Muir House.

The successful candidate will have a sound understanding of customer services and best practice, experience of working in a customer service environment and have experience of supervising staff.

INTERNAL APPLICANTS ONLY
This post is open only to current employees of East Lothian Council (this includes agency/casual/locum staff who are currently undertaking work for us). 

Job Details

To supervise an Area Team of staff responsible for the delivery of front line customer and/or library services.



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