Customer Service

3 weeks ago

Haddington, United Kingdom Post office recruitment team Full time

**Salary**: £9,054.77 rising to £9636.13 after 6months and £11,089.33 after 12 months

**Grade**: CSC

**Hours**: 16 per week

**Contract Details**: 12 Months Fixed Term Contract

**Location**: Haddington Branch

**Reporting to**: Branch Manager

**Division**: Retail

**Closing Date**: 18th January 2023

At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.

Working as part of our busy team, building a great rapport with customers will come naturally to you as you work in all areas of the Post Office, including the Counter, Postshop, Travel Area and Meet & Greet.

You will need the ability to communicate easily and effectively with customers and match our products to their needs. A genuine enthusiasm for delivering exceptional customer service, while driving sales of our innovative products and services is essential.

Working in one of our Directly Managed Branches (DMBs), the purpose of this role is to Wow our customers by offering a consistent level of customer service, introducing them to our fantastic range of services and financial products that meet their needs.
- Giving every one of our customers outstanding customer experience, so that they can always be "Wowed".
- Greeting and building a strong rapport with our customers, highlighting the benefits of our products and services.
- Generate high quality sales opportunities by generating customer referrals and appointments as appropriate.
- Working as an integral part of a team, being flexible and adapting the way that you work, understanding how you contribute towards the overall financial success of the branch.
- Processing our wide range of transactions and balancing both monies and stock with a high degree of accuracy and compliance to our branch standards.
- Provide advice to customers to ensure that they select the right product that meets the needs of the customer, e.g. Mails, Travel Money etc.
- Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.

Knowledge
- In the role you will need to demonstrate an excellent knowledge across our whole range of products and keep yourself updated with any product changes, including those offered by our competitors.
- You understand what outstanding customer service looks, feels and sounds like; this is an important foundation to your knowledge base.

Customer Service
- You demonstrate passion and enthusiasm to Wow your customers and be able to hold friendly, informed conversations about our products and services, keeping up the engagement even when things get busy.

**Skills**:

- Your personality and qualities are what we value the most at Post Office.
- We need our people to embody our key values of care, challenge, and commit. We want our people to be passionate about our products and to be friendly and warm in their conversations with our customers.
- You will need to be a great team player who understands and respects everybody’s contribution to our success and is able to proactively help and support fellow team members, sharing your knowledge and ideas.

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