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Service Desk Analyst

1 month ago

Ipswich, United Kingdom Pearson Whiffin IT & Digital Careers Full time

Service Desk Analyst Suffolk 3 month rolling contract - £290 a day

Overview

An exciting role has arisen with a leading Power Generating business in Scotland for a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.

Role & Responsibilities:

  • Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Monitoring and maintaining computer systems and networks.
  • Setting up accounts for new users.
  • Repairing and replacing equipment as necessary.
  • Testing new technology.
  • Administering Microsoft 365.
  • Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
  • Maintaining and updating technical documentation regularly

Essential Skills & Experience: