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Service Desk Analyst
2 months ago
Service Desk Analyst – Ipswich – 3 month rolling contract
Overview - full time office based role
An exciting role has arisen working as a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.
Role & Responsibilities:
- Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks.
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary.
- Testing new technology.
- Administering Microsoft 365.
- Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
- Maintaining and updating technical documentation regularly
Essential Skills & Experience:
- 2+ years’ experience in a 1st/2nd line support role
- Good knowledge and experience of ITIL Best Practice
- Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN
- Passionate about IT and providing customer service
- Microsoft products – Azure, Azure AD
