Current jobs related to 1st Line Service Desk Engineer - Ipswich - Birketts
-
1st Line Support Engineer
2 months ago
Ipswich, United Kingdom Bristow Holland Ltd Full timeBristow Holland is seeking a proactive and customer-focused 1st Line Support Engineer to join a dynamic and growing business based in Ipswich. This company is committed to providing exceptional IT support and solutions to its clients. As they expand, they are looking for a talented individual to become part of their team and contribute to delivering...
-
2nd Line Service Desk Engineer
3 months ago
Ipswich, United Kingdom Birketts Full timePurpose of job As one of a team of 2nd Line Service Desk Engineers, your role will be to provide a first class level of support to internal users based in your designated office(s) as well as to those who are remote. Working to ITIL best practices, you will strive to work collaboratively with the team to meet SLA targets, escalating where...
-
Service Desk Support Specialist
3 weeks ago
Ipswich, Suffolk, United Kingdom Pearson Whiffin Recruitment Ltd Full timeService Desk Analyst – Suffolk – 3 month rolling contract - £290 a day OverviewPearson Whiffin Recruitment Ltd is seeking a skilled Service Desk Analyst to join their team in Suffolk. As a Service Desk Analyst, you will be responsible for ensuring the smooth operation of IT systems and providing exceptional customer service to users.Key...
-
Service Desk Support Specialist
3 weeks ago
Ipswich, Suffolk, United Kingdom Pearson Whiffin Recruitment Ltd Full timeService Desk Analyst – Suffolk – 3 month rolling contract - £290 a day OverviewPearson Whiffin Recruitment Ltd is seeking a skilled Service Desk Analyst to join their team in Suffolk. As a Service Desk Analyst, you will be responsible for ensuring the smooth operation of IT systems and providing exceptional customer service to users.Key...
-
1st Line Helpdesk Technician
1 month ago
Ipswich, United Kingdom Gallagher Full timeOverview Responsible for supporting Gallagher Bassett’s desktop infrastructure, users and systems. Provide 1st line support to individuals accessing the IT environment from a variety of different locations, resolving problems, ensuring adherence to policies and driving service improvements. This role will be based in Gallagher Bassett office in Ipswich and...
-
2nd Line Support Specialist
3 weeks ago
Ipswich, Suffolk, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeJob Opportunity: 2nd Line Support EngineerWe are seeking a skilled 2nd Line Support Engineer to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. As a key member of our team, you will provide second-level support to clients, working on deskside and remote worker tickets.Key Responsibilities:Provide second-level support...
-
2nd Line Support Specialist
3 weeks ago
Ipswich, Suffolk, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeJob Opportunity: 2nd Line Support EngineerWe are seeking a skilled 2nd Line Support Engineer to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. As a key member of our team, you will provide second-level support to clients, working on deskside and remote worker tickets.Key Responsibilities:Provide second-level support...
-
Second Line Technical Support Specialist
2 weeks ago
Ipswich, Suffolk, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time £200 - £250Job Title: 2nd Line Support EngineerAt InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment, we are seeking a highly skilled 2nd Line Support Engineer to join our team.Key Responsibilities:Provide technical support for Microsoft technologies, including O365, Teams, SharePoint, OneDrive, and Windows.Collaborate with the 1st and 2nd line...
-
Service Desk Operator
5 months ago
Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeFunction as initial point of contact for ESNEFT colleagues either by phone or tickets raised Provide a high-quality telephone support service for all ESNEFT ICT users. Assist with review of policy and procedures which will impact on the service desk and all system users across the Trust (including Clinicians) Triage all faults with any supported ESNEFT ICT...
-
Service Desk Operator
4 months ago
Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeWe are excited to offer the opportunity for a full-time position as a Service Desk Operator. This post can be based at Ipswich Hospital or Colchester Hospital and you will be expected to work on both sites as required and a considerable amount at home. Applications to work within the standard 0800-1700 are still very welcome You will need an excellent...
-
Service Desk Operator
5 months ago
Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeWe are excited to offer the opportunity for a full-time position as a Service Desk Operator. You can be based at Ipswich or Colchester Hospital and you will be expected to work on both sites as required and a considerable amount at home. Applications to work within the standard 0800-1700 are still very welcome You will need an excellent telephone manner...
-
Cloud Infrastructure Support Specialist
1 week ago
Ipswich, Suffolk, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time £200 - £250Job SummaryAs a Cloud Infrastructure Support Specialist at InfraView, you will be responsible for providing top-notch support for Microsoft technologies, including O365, Teams, SharePoint, OneDrive, and Windows. You will work closely with the 1st and 2nd line teams to resolve issues that come into the Service Desk, both deskside and remote. Your expertise in...
-
Service Desk Operator
4 months ago
Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeWe have one post avalaible that will be based at Ipswich Hospital. You will be expected to work onsite at Ipswich Hospital as well as as home too. We currently operate between 0800-1700. You will need an excellent telephone manner and verbal communication skills. You will also need a track record in all of the above and have exemplary dedication to...
-
Service Desk Operator
5 months ago
Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeThis is an exciting time for us; it could be for you too. We are an ambitious trust with a simple vision, to provide the communities we serve with excellent healthcare and build a better future for the people of East Suffolk and North East Essex. To help us do this, we will work closely with our local partners to deliver more of the joined-up services and...
-
IT Service Desk Analyst
1 month ago
Ipswich, United Kingdom Drax Group Full timeAbout the Role: : As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group. You will be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly...
-
Service Desk Operator
4 months ago
Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time**We have one post avalaible that will be based at Ipswich Hospital. You will be expected to work onsite at Ipswich Hospital as well as as home too. We currently operate between 0800-1700.** **You will need an excellent telephone manner and verbal communication skills.** **You will also need a track record in all of the above and have exemplary dedication...
-
Procurement Specialist
6 days ago
Ipswich, Suffolk, United Kingdom 1st Executive Full timeJob Title: Supplier Relationship ManagerJob Summary:We are seeking an experienced Supplier Relationship Manager to join our team at 1st Executive. As a key member of our procurement team, you will be responsible for managing our business critical BPO supplier, ensuring the requirements contractual obligations, Procurement policy, and business unit objectives...
-
Outreach Tutor
5 months ago
Ipswich, United Kingdom 1st Staff Full timeIf you are a passionate, patient and creative Teacher, Tutor or TA with experience in adapting and supporting learners to overcome barriers, we want to hear from you! 1st Staff Limited are one of the leading alternative providers working nationwide with specialist staff helping students from 4-25 years of age with both education and therapeutic...
-
IT Support Specialist
1 week ago
Ipswich, Suffolk, United Kingdom Pearson Whiffin Recruitment Ltd Full timeService Desk AnalystAn exciting opportunity has arisen with a leading Power Generating business in Scotland for a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to...
-
Procurement Specialist
3 days ago
Ipswich, Suffolk, United Kingdom 1st Executive Limited Full timeJob Overview:1st Executive Limited is seeking a highly skilled Procurement Specialist to join our team. As a key member of our procurement function, you will be responsible for managing our business-critical BPO supplier, ensuring that all contractual obligations are met and that our business objectives are achieved.Key Responsibilities:• Develop and...
1st Line Service Desk Engineer
3 months ago
Purpose of job
As a member of the 1st Line Team, your role will be provide a first class level of support to internal users acting as their first contact.
Working to ITIL best practices, you will strive to provide an efficient, responsive, helpful service that ensures a users support request is handled in the most appropriate way from first contact through to closure or escalation.
The service will be continually analysed, evaluated and enhanced based on user feedback and data. Close collaboration with your peers and the 2nd line team to ensure alignment is a key to the success of this role and service being provided.
The role will suit someone who has previous experience of working in IT, wants to be in a role that assists users who may not necessarily have IT backgrounds to overcome their IT challenges through verbal and written communication and learning troubleshooting techniques. You will be a driven individual who feels you could excel in a busy and buoyant working environment and enjoy being part of a successful team.
As part of a wider IT services team, the future offers numerous progression and personal development opportunities for enthusiastic and talented employees looking to build their career in the IT profession.
Accountabilities Providing a punctual and available 1st contact to our users requiring support. Accuracy of Data used to define, troubleshoot and close tickets passed through the ticketing system. Providing great customer service in a friendly, professional and easy to understand manner, breaking down the technical jargon. Assisting and supporting apprentices within the team. Contributing to the overall success of the IT Team. The candidate Experience working within an IT Service Desk Microsoft Technologies e.g. Active Directory, Office 2016, 2019, O365 ITIL Foundation IT troubleshooting skills Excellent communication skills Ability to work under pressure and to meet deadlines A highly customer service focused mind-set Effective team-player A commitment to ongoing development. Equal opportunitiesWe are committed to recruiting individuals on merits of suitability for each role, on the basis of qualifications and experience. All applications are treated fairly and equally regardless of sexual orientation, race, disability, religious beliefs and any other protected characteristic, ensuring that there are equal opportunities at all stages of the recruitment process.
Benefits
One of the best things about joining Birketts is our rewards package. At Birketts we are appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. A competitive salary and benefits package is given but you can also expect a great team and supportive colleagues, a strong focus on diversity, inclusion and equal opportunities, a programme of wellbeing and mental health support and structured career development and study support.
25 days holiday (FTE) plus Bank Holidays rising with service Long Service holiday award – 1 extra week every 10 years continuous service Private Healthcare - BUPA (offered after probation is passed) Scottish Widows Pension Scheme (5% employer / 5% Employee) Staff Profit Share / Salary sacrifice (Pensions, Staff Profit Share) Life Assurance - 4 x salary / Permanent Health Insurance Paid ESG (Environmental, Social and Governance) day Enhanced Maternity/Paternity Leave Season Ticket Loan Gym Flex membership Electric car scheme Dress for your Day Policy Agile Working PolicyWe are committed to recruiting individuals on merits of suitability for each role, based on qualifications and experience. All applications are treated fairly and equally regardless of sexual orientation, race, disability, religious beliefs and any other protected characteristic, ensuring that there are equal opportunities at all stages of the recruitment process.
