Corporate Health and Well-being Contract Manager

2 days ago

Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

Job summary

Can you confidently manage contractual agreements and are passionate about delivering high standards?�

Are you someone who has a natural approach to building positive working relationships to deliver results?�

Does the challenge of influencing others to achieve business outcomes excite you?�

If so, we would love to hear from you�

This is a fantastic opportunity as you will be managing high value/business critical contracts and supporting HR in the development and delivery of cohesive health and well-being provision.�

Job description

Working closely in a small, dynamic team, you will manage the Occupational Health (OH)/Employee Assistance Programme (EAP)/Health Kiosk contracts, ensuring service providers are carrying out their contractual obligations. You will be responsible for ensuring that the services are delivered against KPIs, within budget, and align with legislative requirements.

Excellent stakeholder management skills are required as you will work�in collaboration with a wide range of stakeholders across HR, Commercial and the wider organisation,�managing the contracts to ensure the services support the health and well-being strategy, HR and attendance processes and wider organisational requirements.

This role will have line management responsibility.

Responsibilities��

Your responsibilities will include but will not be limited to:�

Managing service delivery of OH/EAP/Health Kiosk contracts to ensure value for money is achieved through the contractsUsing appropriate Management Information (MI) to identify and monitor issues and ensure continuous improvement of the serviceReviewing service performance regularly, chairing contract review meetings, and monitoring delivery against KPIs. Managing escalation processes for service failures and manage the business impactBuilding and maintaining positive relationships with Suppliers and key stakeholders (including HR, Health and Safety, Estates, Cabinet Office, GRS) across the business. Working collaboratively to ensure the service meets all requirements and when issues are identified they can be resolved quickly and effectivelySupporting delivery of health and well-being initiatives by ensuring all contractual elements are covered

For further information about the role please see the attached role profile.�

Additional information�

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under �Contact point for applicants�.�

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12�months.�

Person specification

We are looking for someone who has contract management experience, an understanding of financial budgets/monitoring and strong stakeholder management skills.�

You�ll need excellent communication skills, with the ability to challenge and influence at all levels and confidently push back when required, to drive service improvements.

You will be analytically minded�and pay great attention to detail to ensure information is accurate and consistent. You can work calmly under pressure, remaining composed and showing resilience.�

With your excellent organisational and time management skills, you will have the�ability to manage multiple and often conflicting priorities to time and of a high standard.�

You have good judgement and problem solving skills and are able to make sound evidence based decisions, backing these up where required. You can easily identify areas which can be improved.�

You are confident with handling sensitive information with discretion.

If you do not already hold a CIPD qualification, you must be willing to work towards this if successful.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and InfluencingManaging a Quality ServiceMaking Effective Decisions

Benefits

Alongside your salary of �32,603, Driver and Vehicle Licensing Agency contributes �9,445 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.�

Best in class learning and development tailored to your role��An environment with flexible working options where we encourage a great work-life balance��Generous employer contribution of , depending on chosen pension scheme��25 days holiday, increasing by one day each year up to 30 days pro rata��Access to the staff discount portal��24-hour Employee Assistance Programme providing free confidential help and advice for staff��A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need��

There are many more opportunities and great benefits of working at DVLA, visit our for further information.���

�

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