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Payments Collections Specialist

3 months ago

Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Description

Great opportunity to start career in one of the biggest bank in the world.

As a Payments Services Collections Specialist within Payments Collections team, you will be responsible for the collection of chargebacks, fees, as well as other disputed client's items. You will locate and contact Payment's clients by telephone and email, handle skip-tracing assignments, assess the severity of delinquency, and make decisions based on the firm's established criteria. You will negotiate payment arrangements and will also act as key liaison with other internal groups to promptly eliminate negative financial impact to JPMC. To minimize losses to the firm, you will also play an active role requesting client's account termination, as well as the return (or billing) of rented equipment. You will be managing a Collections queue using the firm's proprietary Collections system (PCM) while navigating a complex multi-systems environment, as we are seeking a dedicated team player with the skill set to match.

Job responsibilities
  • Communicates with our Clients and Internal Partners in a metrics-driven environment
  • Navigates multiple technologies while staying engaged our Clients and Internal Partners
  • Demonstrates resiliency, and extreme adaptability in a fast-paced environment
  • Documents account activities thoroughly and concisely
  • Demonstrates personal excellence including punctuality, integrity, and accountability
  • Approaches problems logically and with good judgment to ensure the appropriate outcome
  • Makes appropriate decisions on behalf of our Clients and internal Partners quickly and effectively
  • Effectively prioritizes work to ensure efficiency

Required qualifications, capabilities, and skills
  • Previous experience in client facing role
  • Excellent PC and keyboarding skills, MS Office products, intermediate Word & Excel proficiency, along with a general and solid aptitude for technology.
  • Excellent analytical, communication, and negotiation skills.
  • Proven self-starter, results oriented, and team player.

Preferred qualifications, capabilities, and skills
  • Banking / Commercial / Payment Processing Industry experience
  • Demonstrated commercial accounts receivable collection


About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.