Case Team Manager

2 weeks ago

London, United Kingdom The Health and Care Professions Council Full time

We have an amazing opportunity for two dedicated and highly organised individuals to join our Investigations team as Case Team Managers. This is a hybrid working role where you will be required to attend our Kennington office at least once a week.


Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Purpose and main duties

As a Case Team Manager you will be responsible for leading, motivating and managing a team that ensures the timely progression of potential fitness to practise allegations through the Investigations process. Your responsibilities will include working closely with other Case Team Managers in the function, allocating cases, ensuring a balanced workload across the team and the effective use of available resources, driving productivity and ensuring cases are progressed in line with quality and timeliness performance objectives and indicators.

Some primary duties and responsibilities include:

  • Managing a team as well as individual performance, through coaching and supporting Case Managers to problem solve and overcome obstacles or issues that prevent case progression.
  • Making sound evidence based decisions, and effectively assessing and managing risk.
  • Being accountable for the quality and timeliness of case progression, risk assessments and decisions, ensuring they are completed when and to the quality required.

Candidate Requirements

You will have significant experience of managing a team and resources, including a demonstrable ability and understanding of performance management and coaching. You will have a high level of written English and verbal communication skills, and an ability to use your initiative to work effectively under pressure. Your strong communication skills will enable you to work effectively within a team and with your peers, to build and maintain positive relationships across a range of internal and external stakeholders. Experience of working within the (health) regulatory sector will be advantageous.

For further information on this role, please click here for the detailed job description and person specification.

As part of the application process, along with a copy of your most up to date CV please submit a supporting statement explaining the reasons you should be considered for this role; and what demonstrable experience you will bring based on the person specification and job advert.

Closing Date: Monday 31 October 2024 (All vacancies will close at 1pm).

Interview Date: 13 - 15 November 2024.

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