Family Information Service Assistant

1 week ago


Chichester, United Kingdom West Sussex County Council Full time

The Opportunity

Salary: NJC Grade 6 £25,119 to £26,421 per annum

Contract Type: Permanent

Working Pattern: 37 hours per week, full time, Monday to Friday

Location: Northleigh, County Hall, Chichester

Closing date: 24 July 2024

Interview date: 16 August 2024

Please note - previous applicants need not apply.

Are you passionate about providing excellent customer service?

Are you empathetic when dealing with sensitive issues and challenges?

Do you enjoy interacting with a range of customers through calls, emails, and social media?

The Family Information Service Team is looking for an outstanding individual who prides themselves on their customer service skills, to join us as a Family Information Service Assistant. This is an exciting time to be part of our service as we continue to roll out the government’s expansion of childcare.

You will triage incoming requests directly from families or providers and make an evaluation of next steps, assessing the correct course of action or referral, referring any concerns, advising on complaints, completing complex calculations for funding entitlements, and identifying any risk of financial irregularity and flagging it appropriately.

You will use your excellent customer service skills to respond to day-to-day problems and queries from the public and partners and update our systems accurately providing a truly customer-focused service.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

We are looking for

Superb relationship building with a range of customers and colleagues. Interpersonal and communication skills to provide clear and concise information, advice, and guidance. Use of own initiative to work independently with a commitment to supporting families. A professional approach, as at times you may deal with highly sensitive and confidential manners. A reliable, efficient, and flexible individual who enjoys being part of a team. A strong attention to detail, being adept at using IT software confidently.

About Us

The Family Information Service (FIS) provides information, advice and guidance to parents and carers of 0–25-year-olds on Ofsted registered childcare, childcare funding, family activities and support services. We are a statutory service meeting duties within the Childcare Act 2006.

Our service plays a key role for many families, especially working parents or those wishing to return to work or undertake training. In turn this supports a sustainable and prosperous economy across the county, enabling families to fulfil their potential.

To ensure this service functions well, the Family Information Service Assistant needs to be multiskilled to support a wide range of customers.

Benefits



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