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Family Information Service Coordinator
4 months ago
**Job Title**: **Family Information Service Coordinator**:
- **Contract type: Temporary 6-months+ / Ongoing**:
- **Sector: Local Government**:
- **Location**:Chichester**:
- **21 Hours Per Week: Part-time position**:
- **Start Date: August 2023**:
- **Start Time: 9:00**:
- **End Time: 17:30**
**About the job**
As a FIS Coordinator, you will have a key role in supporting managers meet their statutory duties, within set timescales, providing information to parents and carers with an impartial, accurate, up-to-date and confidential service.
**What you’ll need to succeed**
An excellent communicator, you will need to demonstrate initiative and be able to organise, prioritise and manage your own workload, and those of others, and work within recognised procedures. You will also need to be solution-focused, as the work involves responding independently to unanticipated problems and
**Job Description & Person Specification**
**Required experience and skills**
**Key Skills**:
- Excellent communication, customer service and interpersonal skills.
- The ability to negotiate solutions, using appropriate strategies to deal with challenging behaviour/complaints.
- Ability to work effectively as part of a team completing shared tasks in order to deliver a service to others and meet set deadlines.
- Excellent literacy and numeracy skills with the ability to write and present information clearly, concisely, accurately
- Advanced IT skills, using Microsoft Office Suite, able to use computerised databases, online provider portal, produce complex spreadsheets and analyse data.
**Qualifications and/or experience**:
- NVQ level 3 in Customer Care, or equivalent qualification or relevant experience demonstrating that level of customer service.
**Job Description & Person Specification**
- Experience of working in a customer service based or front-line service role.
- Experience of management of data, and production of management reports.
- Experience of using information systems and reporting tools.
- Experience of using social media measuring tools and Google Analytics to track marketing effectiveness
- Experience of working within a local authority or other support organisation to deliver services
- Experience in information delivery or early years and childcare
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
**Salary**: £12.02-£14.67 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Chichester: reliably commute or plan to relocate before starting work (required)
Work Location: In person
