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Family Information Service Co-ordinator

4 months ago

Chichester, United Kingdom WSCC Full time

**The Opportunity**
Do you have experience in customer service and care?

Do you enjoy organising and co-ordinating tasks?

Do you have strong problem-solving skills?

We have a new opportunity to join our Family Information Service as a Co-ordinator.

**Salary**:NJC Grade 8 £30,296 - £33,024 per annum
**Working Pattern**:37 hours per week, full time, Monday to Friday with hybrid working available
**Contract**:Permanent
**Location**:Northleigh, Chichester

**Closing date**:30 April 2024

**Interview date**:24 May 2024

The Family Information Service (FIS) provides information, advice and guidance to parents and carers of 0-25-year-olds on Ofsted registered childcare, childcare funding, family activities and support services. We are a statutory service meeting duties within the Childcare Act 2006. Our service plays a key role for many families, especially working parents or those wishing to return to work or training.

You will use your organisational skills to assess referrals, advise on concerns and complaints, and identify risks of financial irregularity, as well as ensuring triage requests are processed in a timely manner.
**About You**
We are looking for someone who:

- Is an excellent communicator, being able to demonstrate initiative and be able to organise, prioritise and manage your own workload, and those of others, and work within recognised procedures.
- Has a solutions-focused approach, as the work involves responding independently to unanticipated problems and situations, with support and advice given as necessary.
- Has a professional approach, as at times you may deal with highly sensitive and confidential manners.
- Is reliable, efficient, and flexible, and who enjoys being part of a team.
- Has a strong attention to detail, being adept at using IT software confidently.

For a full description of key skills are qualification and/or experience required for this role, please see the job description attached.
**Benefits**
For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our **Rewards and Benefits** **page.

**Further Information**
The reference number for this role is** CAFHE05063.**

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

**We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.**

Job Reference: CAFHE05063