Visitor Engagement Assistant

3 weeks ago


London, United Kingdom UK Civil Service Full time

Job summary

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. 

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Introduction

The Participation Team works to give the public a voice and to shape Parliament in the interests of the public. We reach out to communities and audiences across the UK, promoting an understanding of the role and relevance of both Houses, inspiring people to get involved and empowering citizens to have a voice.

Job description

We are looking to recruit enthusiastic and dynamic Visitor Engagement Assistants (VEAs) to join the Visitor Experience Team at the Houses of Parliament. You will welcome visitors, deliver engaging tours and talks, and open the Palace of Westminster to members of the public.

Some of the responsibilities for this role include:

Welcome visitors from around the world to the iconic UK Parliament, provide information, and assist them to their destinations, managing any specific access requirements. This includes facilitating access to the public galleries of the House of Commons and House of Lords.Ensure that you are providing a world-class welcome to all visitors to Parliament, proactively working to exceed expectation.Offer meaningful and rich visit experiences to all audiences, including UK citizens, overseas visitors and those who are disengaged from mainstream politics.To work alongside other Parliamentary teams ( security) to manage visitor access and flow through the building, ensuring a smooth visitor journey from start to finish.Support the multimedia tour programme, issuing devices, troubleshooting issues and engaging with visitors whilst they are on the multimedia tour route to answer questions and share your knowledge.�

Person specification

To be successful in this role you will demonstrate:

An ability to deliver engaging presentations to large audiences and adapt style and content to meet audience needs.A good understanding of what excellent customer service is, and how to deliver it, with the ability to meet the needs of different audience groups and uphold the principles of equality, diversity, and inclusion.A willingness to help others and the ability to work well as part of a team in a pressured environment.

Benefits

Alongside your salary of �25,970, House of Commons contributes �7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme.

In addition to your salary, we offer��including:�

30 days� annual leave (increasing to 35 days after first full leave year).��with an average employer contribution of 27%.�Access to training and development.�Flexible working.�Interest free season ticket loan and bicycle loan.�

  • London, United Kingdom Securitas Full time

    **Join the Global Leader in Security Services** Securitas, a renowned global leader in security services, is dedicated to safeguarding and protecting diverse clients worldwide, including banks, retail chains, leisure venues, and corporate offices. Be part of our mission to create a sense of security for people everywhere. We take pride in being one of the...


  • London, United Kingdom Securitas Security Services Full time

    As part of a dynamic team the Visitor Experience Assistants deliver on the ambitions of the Visitor Experience Department by: - Warmly welcoming visitors, helping them enjoy and engage with the collection by providing an outstanding level of visitor care tailored to individual needs. - Responding to visitor inquiries and needs. **We are now hiring for the...


  • London, United Kingdom Securitas Full time

    _**Join the Global Leader in Security Services - Securitas**_ Securitas, a global leader in security services, safeguards and protects diverse clients worldwide, including banks, retail chains, leisure venues, and corporate offices. Join our mission to create a sense of security for people everywhere - we are proud to be one of the largest security service...


  • London, United Kingdom House of Commons Full time

    Positions - 6 Band / Grade - D1 Salary - £11,700 - £12,899 per annum (pro rata to 20 hours per week, based on a full time equivalent of £24,500 - £27,010 per annum) Contract Type - Permanent Working Pattern - Term-time Location - On-site (Parliamentary Estate) Leave entitlement - Starting at 30 days per annum, pro-rata Closing Date 20th August...


  • London, United Kingdom UK Parliament Full time

    House of Commons The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.  Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of...


  • London, United Kingdom House of Commons Full time

    Positions 1 - 3 Band / Grade 1 - D1 Salary 1 - £25,970 - £28,361 per annum Contract Type 1 - Permanent Working Pattern 1 - Full Time, Part Time Location 1 - On-site (Parliamentary Estate) Leave entitlement 1 - Starting at 30 days per annum, pro-rata Closing Date 1st August 2024 at 23:55 Interview Date(s) 1 - Interview dates to be...


  • London, Greater London, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    Organisation: The Scottish Seabird Centre Salary: We pay above the national minimum pay rate. Our Visitor Experience Assistants are key members of our team who act as the first point of contact for visitors – welcoming them to the Centre, where you will based, providing information on what we do and helping people to learn more about Scotland's amazing...


  • London, Greater London, United Kingdom Workingmums Full time

    Customer Services, Museum, 22.5hrs per week, Agency, Part-Time, Southend Your new role Southend Museums are looking to recruit a Visitor Engagement Officer in a temporary contact that is 22.5hrs per week.You will be responsible for promoting Southend's rich heritage and ensuring visitors to our buildings have an excellent experience. By joining the...


  • London, United Kingdom Securitas Security Services Full time

    About the Role Join the Global Leader in Security Services Securitas, a renowned global leader in security services, is dedicated to safeguarding and protecting diverse clients worldwide, including banks, retail chains, leisure venues, and corporate offices. Be part of our mission to create a sense of security for people everywhere. We take pride in being...


  • London, United Kingdom Redway HR Full time

    St Paul's Cathedral are currently seeking a Team Administrator, to join their Visitor Engagement team in one of the most iconic buildings in the world. As part of the team, you will be responsible for providing effective administration and support to the Director of Visitor Engagement and across the Directorate, including: - supporting with diary...


  • London, United Kingdom Royal Air Force Museum Full time

    We are looking to recruit two **Visitor Experience Assistants **to join our team based at our **London site**. You will join us on a **part time, permanent basis, working 910 hours per year (annualised contract) **and in return, you will receive a** **competitive salary of **£11,477.52 per annum**. The Royal Air Force Museum is a national museum, a...


  • London, Greater London, United Kingdom Illusionaries Full time

    We are seeking a passionate and knowledgeable Art Gallery Guide to join our team at Illusionaries. As an Art Gallery Visitor Experience Assistant, you will be responsible for providing exceptional guided tours of our exhibits, engaging with our visitors, and creating an immersive and educational experience.Responsibilities:Conduct guided tours of the...


  • London, Greater London, United Kingdom Royal Air Force Museum Full time

    We are looking to recruit two Visitor Experience Assistants to join our team based at our London site. You will join us on a part time, permanent basis, working 910 hours per year (annualised contract) and in return, you will receive a competitive salary of £11,477.52 per annum.The Royal Air Force Museum is a national museum, a Government non-departmental...

  • Visitor Assistant

    2 weeks ago


    London, United Kingdom English Heritage Full time

    Would you like to work for the leading Charity in the heritage sector? If so, we would love to hear from you and you to join us at English Heritage. We are looking for a Visitor Assistant to join us at Jewel Tower working 21hours March to October and Zero hours November to March per week. No history background? No problem. What is important to us is a...

  • Visitor Assistant

    4 weeks ago


    London, United Kingdom English Heritage Full time

    Would you like to work for the leading Charity in the heritage sector? If so, we would love to hear from you and you to join us at English Heritage. We are looking for a Visitor Assistant to join us at Rangers House working up to 36 hours per week. No history background? No problem. What is important to us is a passion for people and excellent customer...


  • London, United Kingdom Royal Air Force Museum London Full time

    We are looking to recruit a **Visitor Experience Assistant **to join our team based at our **London **site. You will join us on a **part time, permanent basis working 12 hours per week (weekends only) **and in return, you will receive a** **competitive salary of **£7,495.52 per annum.** **The Royal Air Force Museum** is a national museum, a Government...

  • Visitor Assistant

    3 weeks ago


    London, United Kingdom The Natural History Museum Full time

    **About Us** We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits...


  • London, United Kingdom The Greenwich Foundation for the Old Royal Naval College Full time

    **JOB DESCRIPTION** **Main Purpose**: To deliver admissions, retail, and visitor experience services to the highest possible standard. Delivering exceptional experiences as an extraordinary cultural destination is at the heart of everything we do at the Old Royal Naval College. The Visitor Experience and Retail Team is often the first contact people have...

  • Visitor Assistant

    4 weeks ago


    London, United Kingdom English Heritage Full time

    Title Visitor Assistant Location Rangers House, Chesterfield Walk, Blackheath, London, SE10 8QX Salary £12.38 per hour / minimum of 24 hours per week / Fixed Term until the 3rd of November 2024 Job type Fixed Term Contract Ref 15504 Would you like to work for the leading Charity in the heritage sector? If so, we would love to hear from you and you to join...


  • London, United Kingdom Step Ahead Full time

    **Job Title: Visitor Experience Assistant** **Location: Central London** **Salary: £12.62ph** **Job and Client overview** Step Ahead are looking for flexible and professional staff with excellent interpersonal skills to join our agency, specifically to work alongside our client, a prominent central London museum. Our client’s museum collections,...