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Visitor Assistant

4 months ago

London, United Kingdom The Natural History Museum Full time

**About Us**

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

**Diversity and inclusion matter to us.**

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

**About the role**

Visitor Assistants at the Museum are part of our Visitor Experience team within the Commercial and Visitor Experience department. They provide direction, information, experiences and sales to our visitors, inspiring people in the natural world through our collections and scientific research. They ensure that visitors to the Natural History Museum are provided with an engaging visit in a well-presented and safe environment, through the active provision of excellent customer service and knowledge of the offer.

**About you**

You’ll be an enthusiastic and positive communicator who enjoys working with the public in a dynamic, fast-paced environment. A pro-active approach to engaging people and adaptability are essential for this post. Previous experience of supporting people in a busy and complex visitor attraction would be highly desirable.

Please refer to the Job Description and Person Specification for full details of the role and its requirements.

**Thriving at the Museum: the way we work**
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

Find out more here

**What we offer**
- 27.5 days holiday plus 8 bank holidays (full time equivalent)
- Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
- Staff discount at our Museum shops and cafes
- We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
- Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

**How to apply**

**Closing date: 9am, Monday 14th August**

**Interviews expected on Wednesday 23 and Friday 25th**

**Salary: £23,177 per annum**

Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.

**Job Types**: Full-time, Part-time, Permanent, Temporary contract
Contract length: 24 months
Part-time hours: 29.6 per week

**Salary**: £23,177.00 per year

**Benefits**:

- Company events
- Company pension

Work Location: In person

Application deadline: 14/08/2023
Reference ID: Natural History Museum