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Account Manager

2 months ago

Taunton, United Kingdom CBRE Full time
Job Title: Account Manager

Business Sector: Data Centre Solutions

Location: Taunton, UK

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job - Account Manager

Full accountability of all aspects of the day-to-day operation and risk management across the Mechanical & Electrical infrastructure and office environments within the Client facility at Taunton, ensuring all year up time across essential services.

Lead and inspire the teams to fulfil all contractual obligations, developing the site and culture to embrace and embed CBRE RISE values.

Provide leadership, coaching, and development of the team, ensuring that all financial and contractual commitments are met.

Responsibilities

  • Fully accountable for the control of all financial and commercial aspects of the contract.
  • Drive high quality financial performance to influence P&L result and maintaining profit margins.
  • Ensure the O1 and S1 are accurate, undertaking periodic reviews.
  • Ensure opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability.
  • Forecasting the maintenance, extra works, and project financial annual projection.
  • Build and develop relationships with key business and account stakeholders.
  • Deliver monthly/quarterly review meetings with key client stakeholders.
  • Deliver monthly internal contract review meetings.
  • Seek competitive quotations and better buying.
  • Act as an escalation for all issues.
  • Embed a strong on-site QHSE culture, following all necessary reporting processes.
  • Actively identify and implement innovation across the contract to enhance performance and continue to exceed the client's expectations.
  • Sub-contractor management, including review meetings, ensure safe working practises are adhered to and keeping them honest.
  • Liaise and keep informed both the client and the CBRE senior management on all aspects of operational commitments.
  • Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client and sub-contractor contacts.
  • Supporting the clients ESG ambitions and to achieve best in class service.

People management

  • Daily management of direct (operations manager, lead contract support, contract support and soft services manager) and in-direct reports, ensuring compliance with CBRE processes and procedures.
  • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, and recognition/reward.
  • Ensure business policies and processes are effectively communicated and implemented.
  • Staff retention, keep them motivated, deliver employee engagement surveys and promote regular review meetings.
  • Promoting the foundation of operational excellence to all staff and sub-contractors.
  • Strive for 10 out of 10 for new on-boarding experiences, first impressions last.
  • Promote and maintain CBRE work ethics and culture, following the RISE values.
  • Skills
  • Team player and a leader/coach.
  • Calm manner, able to work under pressure and with changing demands and priorities.
  • Excellent IT skills, competent across Microsoft Office programs.
  • Good communication etiquette.
  • Strong organisational abilities ensuring all documentation is stored and auditable.
  • Experience in leading a team.
  • Strong M&E knowledge and an understanding of operating in a critical environment is essential.
  • Experience of managing escalation and business critical issues.
  • Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced support and projects.
  • Familiarity with audit processes and documentation.
  • To conduct regular reviews of operating procedures, not limiting to logbooks, QHSE, observations, audits, making recommendations for improvements.
  • Ensure there is 100% compliance across the asset management system (CAFM).
  • An up-to-date life cycle report, highlighting opportunities for improvement and managing risk.

Additional requirements

  • To obtain a comprehensive understanding of the contract and ensure all work is carried out in accordance with the contract scope.
  • Obtain full Security Clearance.
  • Company benefits scheme.
  • 25 days holiday, excluding bank holidays, per annum.
  • You must meet all the Client requirements to obtain security clearance.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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