Night Manager

1 month ago

East London, United Kingdom AXIOM HOSPITALITY LIMITED Full time
Salary - 28080.00

We are currently recruiting for a Night Manager to join our Truly Talented team.

Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.

What we offer

  • £28,080.00 per annum
  • Permanent, full-time contract (38.50hrs per week)

Your role

As a Night Manager, you will be running the hotel at night.

You will manage, coach and train the team to provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone.

You'll work in a busy and hardworking team environment, where you'll continually learn and develop.

Responsibilities of a Night Manager will include but are not limited to:

• Managing the guest experience, ensuring each and every guest receives great service, defined by our values and mission statement;
• Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance;
• Establishing opportunities for improving operations consistently;
• Address guests' service needs in a professional, positive, and timely manner;
• Comply with quality assurance expectations and standards;
• Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business;
• To work with all other departments in a suitably respectful, courteous and helpful manner;
• To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity;
• To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
• Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;
• Previous experience as a receptionist or reception supervisor is required;
• Ability to understand our guests' needs to create exceptional service experiences, that result in lasting memories;
• Outstanding customer service skills with the ability to anticipate guests needs;
• A strong leader capable of motivating and influencing others to work to defined procedures and standards;
• Excellent personal presentation;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu New Providence Wharf Hotel.

Benefits

  • Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
  • 28 days holiday, including bank holidays, increasing yearly to 33 days;
  • Discounts across retail, restaurants, events and more through our benefits & rewards portal;
  • Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
  • Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
  • Yearly complimentary Axiom Xcape stayover after one year of service;
  • A growing team with great training, progression, and promotion opportunities;
  • Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
  • Free meals while on shift;
  • Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.


AMRT1_UKCT

  • Floor Supervisor

    3 months ago

    London, United Kingdom Night Tales Full time

    **Job Type**: Flexible Hours Job Title: Floor Supervisor **Floor Supervisor** This crucial role will be key in delivering the high standard of customer service our venues pride themselves on. This role will report into the venues General Manager and will have a close link to the Bookings and Sales manager at Head Office. **Day to day**: - Working...

  • Head Bartender

    3 months ago

    London, United Kingdom Night Tales Full time

    **Job description** **Responsibilities**: - Oversee the daily operations of the bar, ensuring smooth and efficient service - Manage and train bar staff, including bartenders and barbacks - Maintain a comprehensive beverage menu, including specialty cocktails and seasonal offerings - Monitor inventory levels and order supplies as needed - Ensure compliance...

  • Night Manager

    3 weeks ago

    East London, UK, United Kingdom Canary Riverside Plaza Hotel Full time

    A fantastic opportunity has arisen within the Luxury 5* Corporate Hotel brand, Canary Riverside Plaza Hotel in Canary Wharf, East London.We are currently recruiting aNight Managerto be a part of our main Ambassador of the Hotel, the Front Office Department.Set within the historic wharfs and quays of East London, Canary Riverside Plaza is the only five-star...

  • Night Manager

    1 month ago

    East London, South East, United Kingdom AXIOM HOSPITALITY LIMITED Full time

    Salary - 28080.00We are currently recruiting for a Night Manager to join our Truly Talented team.If your skills, experience, and qualifications match those in this job overview, do not delay your application. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for career growth and for the...

  • Bartender

    4 months ago

    London, United Kingdom Night Tales Full time

    Join our team at Night Tales, London's largest covered terrace bar, nightclub, and event space. We are currently on the lookout for Cocktail Bartenders to join our diverse team in a music-focused work environment. As part of our rapidly growing brand, you'll have the opportunity to grow and progress within the hospitality and music industry. We are in...

  • Night Manager

    3 weeks ago

    South East, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Night Manager Location: Bracknell Salary / Rate of pay: £30,000 per annum Platinum Recruitment is working in partnership with a popular 4-star hotel in Bracknell and we have a fantastic opportunity for a Night Manager to join their team. What's in it for you? Take a look at some of the perks on offer: 28 days holiday (Including Bank...

  • Night Manager

    2 weeks ago

    South East, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Night Manager Location: BracknellSalary / Rate of pay: £30,000 per annum Platinum Recruitment is working in partnership with a popular 4-star hotel in Bracknell and we have a fantastic opportunity for a Night Manager to join their team.What's in it for you?Take a look at some of the perks on offer: 28 days holiday (Including Bank Holidays)Free Hotel...

  • Social Media Assistant

    3 months ago

    London, United Kingdom Night Dreamer Full time

    Night Dreamer is a record label that specialises in direct-to-disc recording - the process by which the music is cut onto acetate from single take performances, without interference or post-production. The label is based in London with all recording sessions taking place at their partner studio in Haarlem, Netherlands. Tasks and Responsibilities -...

  • Night Manager

    5 days ago

    West London, South East, United Kingdom Dorsett Shepherds Bush Full time

    We are looking to fill the position of Night Manager with Dorsett Shepherds Bush London and daO by Dorsett West London our aparthotel.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.As a Night Manager, you will be responsible for the night team working closely with the front office team and...

  • Night Manager

    13 hours ago

    East Sheen, Greater London, United Kingdom Hyatt Regency London Albert Embankment Full time

    Job Summary:We are seeking a highly skilled and experienced Night Duty Manager to join our team at Hyatt Regency London Albert Embankment. As a Night Duty Manager, you will be responsible for overseeing the smooth operation of our hotel during the night shift, ensuring that all guests receive exceptional service and that our hotel runs efficiently.Key...

  • Night Manager

    10 hours ago

    East Sheen, Greater London, United Kingdom Hyatt Regency London Albert Embankment Full time

    Job Summary:We are seeking a highly skilled and experienced Night Duty Manager to join our team at Hyatt Regency London Albert Embankment. As a Night Duty Manager, you will be responsible for overseeing the smooth operation of our hotel during the night shift, ensuring that all guests receive exceptional service and that our hotel runs efficiently.Key...

  • Night Manager

    3 weeks ago

    Bracknell, South East, United Kingdom C&E Recruitment Full time

    Night Manager - 4 Star Hotel - Bracknell To be considered for an interview, please make sure your application is full in line with the job specs as found below. We are currently looking to recruit an experienced Night Manager for a 4 star hotel in Bracknell. As Night Manager you will manage the hotel as Duty Manager, and extend the hotel's customer services...

  • Night Manager

    7 days ago

    East London, United Kingdom Sea Containers London Full time

    A lifestyle Hotel based on London's eccentric South Bank. With over 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.We are currently looking for a fun and engaging Night Manager to join our team. Our Front Office...

  • Night Manager

    20 hours ago

    West London, South East, United Kingdom Copthorne Tara Hotel London Kensington Full time

    The Copthorne Tara Hotel London Kensingtonis looking for a dynamic and energetic Night Manager, who has passion for delivering impeccable experiences across all areas of the front house during the late hours, serving a mix of residents, members, and guests.If your skills, experience, and qualifications match those in this job overview, do not delay your...

  • Night Manager

    4 weeks ago

    East London, South East, United Kingdom TRIBE London Canary Wharf Full time

    We are looking for an unflappable, confident Night Manager to join our TRIBE as we launched our first TRIBE Hotel into the London market in 2022.If your skills, experience, and qualifications match those in this job overview, do not delay your application.Conceived for a new type of traveller, its all about the mix. Unapologetic modern designed hotels that...

  • Night Manager

    1 month ago

    East London, London, UK, United Kingdom AXIOM HOSPITALITY LIMITED Full time

    Salary - 28080.00We are currently recruiting for a Night Manager to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team. What we offer £28,080.00 per annum Permanent, full-time contract (38.50hrs...

  • Night Manager

    16 hours ago

    South East London, United Kingdom Hyatt Regency London Albert Embankment Full time

    Job OverviewWe are seeking a highly skilled and experienced Night Manager to join our team at Hyatt Regency London Albert Embankment. As a key member of our hotel's management team, you will be responsible for ensuring the smooth and efficient operation of the hotel during nights and its various departments.Key Responsibilities:Manage and coordinate...

  • Night Manager

    19 hours ago

    South East London, United Kingdom Hyatt Regency London Albert Embankment Full time

    Job OverviewWe are seeking a highly skilled and experienced Night Manager to join our team at Hyatt Regency London Albert Embankment. As a key member of our hotel's management team, you will be responsible for ensuring the smooth and efficient operation of the hotel during nights and its various departments.Key Responsibilities:Manage and coordinate...

  • Night Manager

    1 month ago

    West London, South East, United Kingdom HOTEL CO 51 UK LIMITED Full time

    Are we looking forYOU?!Night Manager - MOXY London Heathrow AirportFull-Time contractGross annual salary - £30700 per yearAre we looking forYOU?!As a Night Manager at the MOXY London Heathrow Airportyou are responsible for ensuring that consistent high quality customer service is delivered at the Front Office during the night shifts. You will provide...

  • Night Manager

    1 month ago

    East London, South East, United Kingdom Canary Riverside Plaza Hotel Full time

    A fantastic opportunity has arisen within the Luxury 5* Corporate Hotel brand, Canary Riverside Plaza Hotel in Canary Wharf, East London.Apply fast, check the full description by scrolling below to find out the full requirements for this role.We are currently recruiting aNight Managerto be a part of our main Ambassador of the Hotel, the Front Office...