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Night Manager

2 months ago

East Sheen, Greater London, United Kingdom Hyatt Regency London Albert Embankment Full time

Job Summary:

We are seeking a highly skilled and experienced Night Duty Manager to join our team at Hyatt Regency London Albert Embankment. As a Night Duty Manager, you will be responsible for overseeing the smooth operation of our hotel during the night shift, ensuring that all guests receive exceptional service and that our hotel runs efficiently.

Key Responsibilities:

  • Manage the night shift team, including supervising staff and ensuring that all tasks are completed to a high standard.
  • Monitor and control hotel operations, including security, maintenance, and housekeeping.
  • Respond to guest complaints and resolve issues in a timely and professional manner.
  • Collaborate with other departments, such as front office and food and beverage, to ensure seamless service delivery.
  • Conduct regular audits and reviews to identify areas for improvement and implement changes as needed.

Requirements:

  • Proven experience in a similar role, preferably in a luxury hotel environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work well under pressure and maintain a calm and professional demeanor in challenging situations.
  • Knowledge of hotel operations and procedures, including security, maintenance, and housekeeping.