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Trainee Technician

2 months ago

Bedford, United Kingdom Howden Group Holdings Full time
Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Job Role:

Technicians are assigned to an Operating Entity and are responsible for providing technical administration support to broking staff within dedicated Business Units. A Technician will be allocated to a team of Technicians who provide specialist support organised around lines of insurance. They will ensure that their responsibilities are completed in accordance with applicable Company/Group policies.

Key Responsibilities:
  • Meets agreed targets
  • Handles assigned projects and contributes to others as required
  • Provides management information to managers as required
  • Assists in the creation of client and broking documents
  • Process slips, quotes, indications and endorsements
  • Performs technical duties (including data entry, credit control, chasing subjectivities)
  • Keeps informed of all regulatory and legal changes which impacts on the job role
  • Ensures up to date records are maintained at all times on the Company systems
  • Responds appropriately to issues as they arise
  • Develops positive relationships with their Business Units
  • Deal with incoming enquiries from clients, insurers and third parties as appropriate
  • Deal with client renewals and mid-term adjustments as appropriate
  • Responds to the clients(both internal and external).
Skills & Attributes
  • This is an entry level role and full training will be provided.
  • Previous work in Insurance or a customer facing environment is desirable.
  • Attention to detail with ability to produce accurate documentation
  • Ability to work optimally within a team
  • Prioritisation and interpersonal skills
  • Self-motivated
  • Ability to communicate optimally, both verbally and in writing.
  • Willingness to study for examinations
  • Excellent organisational skills
  • Confident communication both written and verbal
Qualifications
  • GCSE's (or equivalent) including English and Maths is essential
  • A level Grade A-C (or equivalent)
  • Progression towards gaining professional qualifications is desired, but not crucial

Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:

  • An employee-ownership model
  • Aligned external investors
  • The trust and integrity born of friendship
  • Expertise
  • Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Who we're looking for

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:
  • Our successes have all come from someone brave enough to try something new
  • We support each other, in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference, at work and beyond
What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here .
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