Team Leader

4 weeks ago

Sunderland, United Kingdom Department for Work and Pensions Full time

Job summary

DWP helps people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever. As part of Counter Fraud and Compliance and Debt (CFCD) Directorate you will be at the heart of DWP�s front line operations, helping to change people lives and supporting CFCD purpose of fighting fraud in the welfare system.��

Why work here?

Are you looking for a varied, exciting and challenging role? Do you have great communication skills, build relationships easily and a positive mindset?

If so, we would like to hear from you.

We have an amazing opportunity for Team Leaders to come onboard, within CFCD. Our aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse, as well as protecting those most vulnerable in our society.

We are looking for successful applicants who are well suited and committed to providing high levels of customer service who we offer an exciting role at the heart of CFCD. We offer bespoke on the job training with opportunities for progression and development.

Equality, Diversity and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and excited about you bringing your �whole self� to work for CFCD.

If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.

Job description

Responsibilities will include but will not be restricted to:

Lead and motivate staff, providing visible and effective leadership to staff at all levels of the business always engaging in an honest and open way.Act as a positive role model for all staff, motivating and managing staff development.Understand and utilise management information (MI) and other performance data to drive continuous improvement within the team and contribute to overall CFCD Performance.Focus on delivering to agreed goals and priorities to achieve collective commitments, team expectations and quality outcomes.Working closely with leaders to ensure consistency and robust application of all DWP policies and ensure staff are aware of their responsibilities.Take responsibility for own development to improve competency and skills and support and coach others to do the same.Promote the work of the department and play an active part in supporting the Civil Service values and culture.

Person specification

What we are looking for:

Demonstrate effective leadership and communication skills.Display integrity and support for others, acting as a positive role model for team and colleagues.Demonstrate strong judgement and decision-making skills.�Demonstrate accountability and ownership, providing context and rationale for decisions, and display confidence when making difficult decisions, even if they prove to be unpopular.Display confidence and resilience in decision making, delivering difficult messages and dealing effectively with HR issues. Ability to work collaboratively with wider teams to support delivery outcomes.Deal appropriately with challenging and vulnerable individuals.Inspire others through positivity, drive, and energy to achieve outcomes and deliver change.Have a flexible and adaptable leadership style with an ability to reach a diverse audience and be prepared to engage effectively with our partners.Have a desire to showcase public service at its best.Can work in a demanding and complex environment with changing priorities.

Microsoft Teams Live Event�

We will be holding two Microsoft Teams Live events to let you know more about the will take place on the following dates:

Friday 23/08/2024 12:30 to 13:30 Thursday 29/08/2024 17:30 to 18:30

Please follow the relevant link to attend one of the sessions.

NB these sessions cover 2 adverts � Team Leader North and Team Leader South. The information will be the same on both sessions.�

Those who attend a Microsoft Teams Live event may be contacted following the event for evaluation purposes to improve our service.

Behaviours

We'll assess you against these behaviours during the selection process:

LeadershipWorking TogetherMaking Effective DecisionsCommunicating and Influencing

Benefits

�Alongside your salary, the Department for Work and Pensions contributes towards you being a member of the Civil Service Defined Benefit Pension scheme.�Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.Generous annual leave � at least 23�days on entry, increasing up to 30 days over time (pro�rata for part time employees), plus 9 days public and privilege leave.Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).Family friendly policies including enhanced maternity and shared parental leave pay after 1 year�s continuous service.Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women�s Network, National Race Network, National Disability Network (THRIVE) and many more.

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