Personal Assistant
3 weeks ago
We're currently looking for a Personal Assistant to join our Newcastle office on a permanent basis. This role falls within our hybrid working policy. Whilst some flexibility is required, most new full-time employees spend around 3 days in the office and 2 days working from home.
The team
Our Executive Services team consists of three 'hubs': a Document Production Specialist hub providing a transcription service, an Executive Support Assistant hub providing support with administrative tasks and a Personal Assistant hub, which you will join, providing organisational and client care support. All three hubs work collaboratively to provide a seamless and efficient service to our fee earners across the business.
The role
As a Personal Assistant you will deliver high quality support to a number of fee earners to include:
Acting as the first point of contact for internal and external clients as well as focussing on adding value to client / fee earner relationships;
Drafting correspondence on behalf of fee earners;
Dealing with telephone calls and providing assistance when appropriate;
Dealing with incoming communications on behalf of fee earners, initiating replies, forwarding on matters requiring action and following up to ensure actions are completed;
Taking an active role in the billing process, maintaining budgetary information and financial spreadsheets;
Organising and maintaining diaries to include setting up a range of meetings;
Organising meetings which may include arranging travel, accommodation, lunches and refreshments;
Providing support for meetings such as circulating agendas and papers in advance;
Keeping accurate and up to date business contact lists;
Knowledge of private client work is desirable.
What are we looking for?
To be successful in this role you'll need as a minimum:
Proficiency in MS Office suite and experience of working with other in-house office systems
Excellent communication skills and being able to utilise them via different methods such as emails, phone calls and letters
Experience managing and prioritising your workload in line with department service level agreements
What makes it great to work here?
We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits
As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working, full-time or part-time working patterns.
Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). Find out more about ED&I at WBD here. We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long term condition and need us to make any adjustments to give you the best possible recruitment process, please let us know by contacting the recruiter on the right hand side of this page. Please also let us know if you need this job advert or the application form in a different format.
We will offer an interview to candidates with a disability or long-term condition who meet the minimum criteria for this role. You can opt into this scheme within the application form. Your response to this question is only used for this purpose, is only visible to the recruitment team and is not used for data monitoring.
We are an in-house recruitment team and will always aim to fill our roles directly in the first instance. If you're an agency, please click here for ways that you can work with us.
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