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Assistant Branch Manager

3 months ago

Sowerby Bridge, Calderdale, United Kingdom Arco Recruitment Ltd Full time
As the Assistant Branch Manager, you will play role in supporting the Branch Manager with the day-to-day operations of the branch. This position involves managing staff, overseeing inventory, ensuring customer satisfaction, and maintaining operational efficiency to meet business objectives.

Job Title: Operational Assistant Branch Manager - Builders Merchant

Assistant Branch Manager Job Overview:

You will assist the Branch Manager in managing the branch's daily operations, focusing on inventory control, customer service, staff supervision H&S, Stock control. This role ensures that the branch runs smoothly and provides excellent service to customers, including contractors, tradespeople, and DIY enthusiasts.

Assistant Branch Manager Key Responsibilities:
  • Assist the Branch Manager in overseeing all aspects of branch operations, including opening and closing procedures, cash management, and adherence to health and safety regulations.
  • Ensure the branch is well-organised, clean, and safe for both employees and customers.
  • Oversee inventory levels, ensuring that stock is ordered, received, and stored correctly.
  • Conduct regular stock checks and work with suppliers to maintain optimal inventory levels.
  • Identify slow-moving items and work on strategies to reduce excess stock.
  • Ensure that customers receive prompt, professional, and knowledgeable service.
  • Address customer inquiries, resolve complaints, and manage any escalated issues effectively.
  • Promote a customer-first culture among the branch staff.
  • Supervise, train, and mentor branch staff, including sales assistants, yard workers, and delivery drivers.
  • Assist in scheduling, delegating tasks, and ensuring staff are meeting performance expectations.
  • Support staff development through ongoing training and performance feedback.
  • Ensure that all health and safety regulations are adhered to within the branch.
  • Conduct regular safety audits and address any issues promptly.
  • Promote a safe working environment for all employees and customers.
  • Assist in preparing reports on sales, inventory, and staff performance for the Branch Manager.
  • Maintain accurate records of transactions, deliveries, and stock levels.
  • Handle administrative tasks.
Skills:
  • Strong leadership and team management abilities.
  • Excellent customer service and communication skills.
  • Proficiency in inventory management and stock control.
  • Ability to work under pressure and meet deadlines.
  • Familiarity with health and safety regulations.
Salary: Up to £40,000