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Billing Team Senior

4 months ago

Greenock, Inverclyde, United Kingdom The Cigna Group Full time
The job profile for this position is Enrollment/Billing Senior Representative, which is a Band 2 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Purpose of the job/key objective

  • Responsible for the timely and accurate invoicing for large and Key Global Accounts
  • Sets up, manages and reconciles customer accounts
  • Point of contact for internal and external customers, vendors and partners for related portfolio enquiries
  • Research and identify trends, develop robust methods to improve results
  • Support Billing Supervisor and Senior Supervisor in achieving departmental and company wide goals in line with the business plan.

Main duties/Responsibilities

  • Invoice clients in accordance with the agreed billing frequency, aligning with billing teams that support shared global accounts
  • Engage with clients to build working relationships and education around invoicing and payment ensuring consistency across regions
  • Investigate complex queries in relation to premium/invoices/commissions, supporting portfolios under own remit as well as department overall
  • Provide detailed analysis and reporting on invoicing, commissions and credit control on a standard and non-standard basis.
  • Management and oversight of transactions resolving and reconciling issues and payments
  • Proactively manage workload to remain within turnaround times, supporting also the report of daily department statistics
  • Maintain accurate files for each client in respect of related products, coverage and contacts
  • Carry out other adhoc tasks as required to meet business requirements
  • Deputising as required for Supervisor.
  • Systematically monitoring and auditing each team member's performance to ensure service standards are maintained.
  • Delegate workloads within the team and review processes to identify improvements with a view to increase efficiency, cost containment and the provision of a high level of service to customers
  • Provide and organise effective coaching, support and guidance to the Team, utilising experience providing feedback and encouragement.
  • Coordinate with New Business/Account Manager & Client Support on the set up and renewal of business as necessary.
  • Represent the Billing Department during client visits.

Scope and Dimensions

  • Reporting in to the department manager
  • Supporting large and global accounts

Experience Required

  • 1-3 years invoicing/billing/administration experience preferred

Skills/Competencies

  • Strong interpersonal skills with excellent written an communication skills
  • In depth knowledge of process, procedures and systems
  • Good business and product knowledge
  • Ability to organize, prioritize and manage workflow to meet individual and team production standards
  • Attention to detail, with high level of accuracy
  • Ability to work under own initiative
  • Strong customer focus with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
  • Strong coaching skills
  • Good numeric/analytical skills

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.