Customer Service Administrator

Found in: beBee jobs GB - 3 weeks ago


Birmingham, Birmingham, United Kingdom SF Recruitment Full time
SF Recruitment are recruiting a Customer Service Administrator to join our clients team in Birmingham (B33)

£24,000 Per Annum

Permanent Contract

Job Description

Main duties would include, but not be limited to:

  • Responsible for the customer returns email inbox
  • Processing new customer returns and raising RMA forms.
  • Chasing up existing returns and updating IMS
  • Arranging collections, completing commercial invoice paperwork where required
  • Raising LOA and liaising with courier export team/customer services
  • Following up collections raised
  • Liaise with returns department and support team/sales team
  • Logging courier issues
  • Following up courier issues
  • Processing courier tracer and claims form via email or courier portal.
  • Liaising with accounts payable for courier claims payments
  • Actioning courier exception emails, manage these and then send to the relevant supports to action and confirm what needs to happen.

Daily Tasks:
Returns - chasing, updating, what action to take when issues arise, dealing with courier claims

Answering the phone, etiquette, taking messages.

Delivery exception emails - identifying issue, checking tracking and logging issues with the courier.

Chasing outstanding courier issues and claims

Hours: 8.30am - 5.30pm 1 Hour lunch

40 hours per week. Office based.

If you are interested in this opportunity, please apply
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