WBSTL: Visual Merchandising Area Manager

2 months ago

Leavesden Green, Hertfordshire, United Kingdom WARNERMEDIA Full time

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role...

Boost sales by showcasing products in a way that's both commercial and creative, while keeping the customer at the heart of everything we do. Develop clear guidelines and visual standards to inspire and guide the entire team. Partner with retail managers to foster exceptional service behaviours across all retail teams.

Your Role Accountabilities...

  • Lead and inspire a team of visual merchandisers to ensure consistency, excellence and foster growth opportunities.
  • Maintain high visual standards across stores and commercial areas.
  • Act as the go-to expert for visual merchandising, providing support and problem-solving.
  • Train and develop the visual and store teams on promotional standards.
  • Work closely with global VM teams and share, create and present visual concepts with internal stakeholders, source materials, and manage budgets.
  • Collaborate with Retail Operation Managers to achieve sales targets and deliver outstanding customer service.
  • Engage with customers to understand their needs and promote our merchandise.
  • Stay updated on product knowledge and train the sales team on service behaviours.
  • Participate in daily briefings and management meetings.
  • Perform daily housekeeping and minor maintenance to uphold strict standards and ensure stock is replenished and visually merchandised according to guidelines.

Qualifications & Experience...

  • Proven experience in visual merchandising and retail or sales environments.
  • Strong management skills in a similar retail, tourism, leisure, or heritage industry.
  • Excellent communication skills and a proactive approach to increasing sales.
  • Educated to (or working towards) a minimum of 'A' level standard or equivalent in a design-based field.

Working Pattern...

  • This role is full time (40 hours a week).
  • You may be required to support the retail team at WBSTL as part of a duty management team (be part of a seven day week rota including weekends and evenings).
  • Because of the adaptive nature of this role, flexibility is required to suit the needs of the business.

Business Overview...

Warner Bros. Studio Tour London – The Making of Harry Potter (WBSTL), an indoor attraction that invites visitors to step into the fascinating behind-the-scenes world of Harry Potter and the Wizarding World. The Studio Tour offers special features to enable visitors to deepen their understanding of how the Harry Potter and Fantastic Beasts films were made. With iconic film sets to explore, costumes and props to discover and magical experiences to delight, the indoor attraction invites visitors to enjoy scenes from the films first-hand and discover how the world's favourite book series was brought to life on screen.

The Harry Potter Shop at Platform 93⁄4 invites visitors to capture the magic of "pushing a trolley through the wall" at our popular photo experience. Then explore the shop, which showcases a wide range of official Harry Potter merchandise in a uniquely themed environment, all in the heart one of London's busiest railway stations.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at

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