Peripatetic Customer Service Advisor
3 weeks ago
A vacancy has arisen for a Peripatetic Customer Service Advisor to deliver an excellent front-line contact service to customers of the Council. Whilst the postholder will have an agreed base, there is a requirement for the successful candidate to provide cover at other local Service Points. This is a unique and varied role, in a fast-paced environment, dealing with customer queries by telephone, face-to-face and via the website. The role offers the opportunity to gain knowledge of a number of Council services.
There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.
Customer Services operate from 08:45 to 17:00 Monday to Friday.
These posts are subject to the Baseline Personnel Security Standards (BPSS) checks. This check includes Right to Work in the UK, Verification of Identity, a Basic Disclosure Scotland Check and verification of 3 years Employment History. Please ensure when completing your application, you provide details of suitable professional references, to allow this check to be undertaken.
This post has a minimum requirement of one reference which must be your current or most recent employer.
Informal enquiries to Customer Service Supervisors
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